Conversational AI Solutions Manager
hace 1 día
About Soprasteria
We are a renowned European world leader in consulting, digital services, and software development with 56,000 employees in almost 30 countries and more than 4,000 employees in Spain. Our focus is on people; their growth and professional development is what makes us grow and improve constantly.
Your Career Opportunities
As a Conversational AI Manager , you will be responsible for managing the customer relationship and overseeing ITIL-based process management for world-class AI Conversational System solutions within our company. You will possess extensive cross-domain knowledge of AI-driven technologies and business processes related to conversational interfaces.
Key Responsibilities
- Lead a team of up to 3 people in managing Service Management priorities, defining quarterly priorities, and overseeing their delivery.
- Drive strategically selected topics, such as customer revenue planning and customer targeting, to support business growth.
- Shape the strategic business roadmap for the implementation of Conversational AI solutions.
- Actively participate in the full IT process by providing and developing cost-effective IT services that contribute to our service portfolio.
- Participate in the definition of key indicators and relevant parameters of the service, including costs, quality, capacity, business continuity, and IT security.
- Coordinate standard solutions and customer needs, managing both human and technical resources effectively.
- Coordinate continuous service improvement initiatives to ensure ongoing optimization and alignment with client expectations.
- Engage and maintain strong relationships with customers, clients, and suppliers to ensure smooth collaboration.
- Collaborate closely with project management and technical teams to meet client needs, ensuring the delivery of high-quality and efficient solutions.
About You
- Senior to Principal Consultant with experience steering up to 3 people and driving operationally selected topics.
- Background as Management Consultant with Business & IT focus (no developer, but rather business background working in IT environment).
- Ideal experience in IT Service Management (e.g., ITIL) and/or IT Project Management.
- Self-organized and structured person capable of thinking strategically.
- Experience in working with international teams in a multicultural environment.
- Experience in complex technical solutions.
- Minimum of 5 years' experience as Project Manager.
- Languages: German and Spanish is a plus.
Your Benefits
We offer a full-time permanent contract, 23 days annual leave, and continuous training: technical and transversal skills and languages. We provide access to several certifications and accreditations and learning programs with our main technological partners, online platforms, and more. Life and accident insurance.
Salary Range: €80,000 - €120,000 per year based on experience, location, and qualifications.
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