AI Solutions Manager
hace 4 días
Company Overview
Sopra Steria, a renowned European world leader in consulting, digital services, and software development with 56,000 employees in almost 30 countries and more than 4,000 employees in Spain, focuses on people; their growth and professional development is what makes us grow and improve constantly.
Job Description
We are seeking a highly experienced AI Solutions Manager to oversee ITIL-based process management for our world-class AI Conversational System solutions within the company. As a key member of our team, you will be responsible for managing the customer relationship, mapping and documenting the impact of new requirements on existing and future AI services, and working closely with various stakeholders to ensure the successful implementation of desired AI-driven business services.
Responsibilities/Tasks:
- Lead a team of up to 3 people in managing Service Management priorities, defining quarterly priorities, and overseeing their delivery.
- Drive strategically selected topics, such as customer revenue planning and customer targeting, to support business growth.
- Shape the strategic business roadmap for the implementation of Conversational AI solutions.
- Actively participate in the full IT process by providing and developing cost-effective IT services that contribute to the company's service portfolio.
- Participate in the definition of key indicators and relevant parameters of the service, including costs, quality, capacity, business continuity, and IT security.
- Coordinate standard solutions and customer needs, managing both human and technical resources effectively.
- Coordinate continuous service improvement initiatives to ensure ongoing optimization and alignment with client expectations.
- Engage and maintain strong relationships with customers, clients, and suppliers to ensure smooth collaboration.
- Collaborate closely with project management and technical teams to meet client needs, ensuring the delivery of high-quality and efficient solutions.
Background: We require a Senior to Principal Consultant with experience in steering up to 3 people and driving operatively selected topics. A background as Management Consultant with Business & IT focus (no developer, but rather business background working in an IT environment) is essential. Ideally, experience in IT Service Management (e.g., ITIL) and/or IT Project Management is required. Self-organized and structured person capable of thinking strategically, with experience in working with international teams in a multicultural environment and complex technical solutions.
Minimum Requirements: Minimum of 5 years' experience as Project Manager. Knowledge of German and Spanish is a plus.
What We Offer:
- Full-time permanent contract.
- 23 days annual leave.
- Continuous training: technical and transversal skills and languages.
- Life and accident insurance.
- Flexible benefits program (health insurance, meal vouchers, childcare vouchers, mobility, and training).
- An estimated salary of approximately €60,000 - €80,000 per year, depending on experience.
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