Conversational AI Lead

hace 1 mes


Barcelona, Barcelona, España Sopra Steria A tiempo completo

We are a leading European consulting, digital services, and software development company with 56,000 employees across almost 30 countries. Our focus on people's growth drives our constant improvement.

As a Conversational AI Manager at Sopra Steria, you will oversee ITIL-based process management for world-class AI solutions and manage customer relationships. You will map new requirements' impact on existing and future AI services, working closely with stakeholders to implement AI-driven business services successfully.

Main Responsibilities:
• Manage a team of up to 3 people in prioritizing Service Management tasks, defining quarterly goals, and ensuring delivery.
• Drive strategically selected topics, such as revenue planning and customer targeting, to support business growth.
• Shape the strategic business roadmap for implementing Conversational AI solutions.
• Participate in the full IT process by providing cost-effective services contributing to the service portfolio.
• Define key indicators and relevant parameters, including costs, quality, capacity, business continuity, and IT security.

Background:
Senior to Principal Consultant experience steering teams and driving selected topics. A background in Management Consulting with Business & IT focus is essential. Ideally, experience in IT Service Management (e.g., ITIL) and/or Project Management is required. Self-organized and structured individuals capable of thinking strategically are ideal candidates. Experience working with international teams in multicultural environments and complex technical solutions is also beneficial. A minimum of 5 years' experience as a Project Manager is necessary. Proficiency in German and Spanish is an advantage.

What We Offer:
Full-time permanent contract, 23 days annual leave, continuous training, life and accident insurance, flexible benefits program, and access to the 'Privilege Club.' Recreational spaces are available in our offices, and we offer companionship and a great working environment. An individualized career development plan will be created for you, allowing your voice to be heard and giving you the opportunity to develop your professional career.
The estimated salary for this role is €60,000 - €80,000 per year, depending on qualifications and experience.



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