Conversational AI Solutions Manager

hace 3 semanas


Barcelona, Barcelona, España Sopra Steria Usa A tiempo completo

Company Overview
We are Sopra Steria Usa, a renowned European world leader in consulting, digital services and software development. Our diverse team of 56,000 employees across almost 30 countries is driven by a passion for the digital world and a commitment to people's growth and development.

Salary Range:$110,000 - $150,000 per year,
based on experience and qualifications.

Job Description
As a Conversational AI Solutions Manager at Sopra Steria Usa, you will be responsible for managing customer relationships and overseeing ITIL-based process management for world-class AI conversational systems. You will possess extensive cross-domain knowledge of AI-driven technologies and business processes related to conversational interfaces. Your key responsibilities include:

  • Leading a team of up to 3 people in managing Service Management priorities and defining quarterly objectives.
  • Driving strategically selected topics, such as customer revenue planning and customer targeting, to support business growth.
  • Shaping the strategic business roadmap for the implementation of Conversational AI solutions.
  • Actively participating in the full IT process by providing and developing cost-effective IT services that contribute to our service portfolio.
  • Collaborating closely with project management and technical teams to meet client needs and deliver high-quality and efficient solutions.

Required Skills and Qualifications
To succeed in this role, you should have a background as a Senior to Principal Consultant with experience in steering up to 3 people and driving operatively selected topics. Ideally, you have a background as a Management Consultant with Business & IT focus and experience in IT Service Management.

Benefits
At Sopra Steria Usa, we offer a comprehensive benefits package, including a competitive salary range, opportunities for professional growth and development, and a dynamic work environment. If you are passionate about the digital world and committed to people's growth and development, we encourage you to apply for this exciting opportunity.



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