Digital Conversational AI Manager

hace 5 días


Barcelona, Barcelona, España Sopra Steria USA A tiempo completo
Job Description:

We are seeking a highly skilled Digital Conversational AI Manager to join our team. In this role, you will be responsible for managing customer relationships and overseeing ITIL-based process management for world-class AI Conversational System solutions.

The ideal candidate will possess extensive cross-domain knowledge of AI-driven technologies and business processes related to conversational interfaces. You will map and document the impact of new requirements on existing and future AI services, working closely with customer business analysts, AI system developers, project service managers, third-party providers, and senior management.

Key responsibilities include leading a team of up to 3 people in managing Service Management priorities, defining quarterly priorities, and overseeing their delivery. Additionally, you will drive strategically selected topics, such as customer revenue planning and customer targeting, to support business growth.

The successful candidate will shape the strategic business roadmap for the implementation of Conversational AI solutions, actively participating in the full IT process by providing and developing cost-effective IT services that contribute to the company's service portfolio.

Apart from the above responsibilities, you will also participate in the definition of key indicators and relevant parameters of the service, including costs, quality, capacity, business continuity, and IT security.

Estimated salary: $120,000 - $180,000 per year, depending on experience and qualifications.



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