Strategic Conversational AI Manager

hace 4 horas


Barcelona, Barcelona, España Sopra Steria A tiempo completo
About the Role

We are seeking a highly skilled Strategic Conversational AI Manager to join our team in Barcelona. As a key member of our organization, you will be responsible for overseeing ITIL-based process management and managing customer relationships for world-class AI Conversational System solutions.

Responsibilities
  • Lead a team of up to 3 people in managing Service Management priorities and overseeing their delivery.
  • Drive strategically selected topics, such as customer revenue planning and customer targeting, to support business growth.
  • Shape the strategic business roadmap for the implementation of Conversational AI solutions.
Requirements
  • Senior to Principal Consultant with experience steering up to 3 people and driving operatively selected topics.
  • Background as Management Consultant with Business & IT focus (no developer, but rather business background working in IT environment).
  • Ideal experience in IT Service Management (e.g., ITIL) and/or IT Project Management.
What We Offer

We offer a full-time permanent contract, 23 days annual leave, continuous training, life and accident insurance, flexible benefits program, and access to our 'Privilige Club' where you can find deals for several brands. You will also have the opportunity to develop your professional career with us and create an individualized career development plan.

The estimated salary for this position is €60,000 - €80,000 per year, based on industry standards in Barcelona.



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