Conversational AI Solution Architect

hace 4 días


Barcelona, Barcelona, España Sopra Steria A tiempo completo

As a Conversational AI Manager at Sopra Steria in Barcelona, you will be responsible for overseeing ITIL-based process management for world-class AI Conversational System solutions. This role involves managing customer relationships and driving strategically selected topics to support business growth.

**Key Responsibilities:**

  • Lead a team of up to 3 people in managing Service Management priorities and overseeing their delivery.
  • Drive quarterly priorities and shape the strategic business roadmap for the implementation of Conversational AI solutions.
  • Participate in defining key indicators and relevant parameters of the service, including costs, quality, capacity, business continuity, and IT security.

**Requirements:**

To excel in this role, you should have experience as a Senior to Principal Consultant with background in Management Consulting, Business & IT focus. You should also possess knowledge of IT Service Management (ITIL) and/or IT Project Management. Additionally, you should be self-organized, structured, and capable of thinking strategically. Minimum 5 years' experience as Project Manager is required, along with experience working with international teams in a multicultural environment and complex technical solutions. Proficiency in German and Spanish is a plus.

**What We Offer:**

We provide a full-time permanent contract, 23 days annual leave, continuous training, life and accident insurance, flexible benefits program, and access to our "Privilege Club". You will also have the opportunity to develop your professional career with us, creating an individualized career development plan tailored to your needs. Our company offers a great working environment, recreational spaces, companionship, and opportunities for personal and professional growth.

Salary: €90,000 - €110,000 per year, depending on qualifications and experience.



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