Conversational AI Product Owner

hace 6 días

Barcelona, Barcelona, España Sopra Steria A tiempo completo

Company Overview: Sopra Steria, a renowned European world leader in consulting digital services and software development with 56,000 employees in almost 30 countries and more than 4,000 employees in Spain, is dedicated to empowering its team members through growth and professional development. This approach has enabled the company to constantly improve and grow.

Salary: We offer a competitive salary for this position, estimated to be around €80,000 per year, based on industry standards and the location of Barcelona. This figure may vary depending on individual circumstances.

Job Description:

We are seeking a highly skilled Conversational AI Product Owner to manage customer relationships and oversee ITIL-based process management for world-class AI Conversational System solutions within the company. The successful candidate will be responsible for mapping and documenting the impact of new requirements on existing and future AI services, working closely with various stakeholders to ensure the successful implementation of desired AI-driven business services.

Responsibilities:

  • Lead a team of up to 3 people in managing Service Management priorities, defining quarterly priorities, and overseeing their delivery.
  • Drive strategically selected topics such as customer revenue planning and customer targeting to support business growth.
  • Shape the strategic business roadmap for the implementation of Conversational AI solutions.
  • Actively participate in the full IT process by providing and developing cost-effective IT services that contribute to the company's service portfolio.
  • Participate in the definition of key indicators and relevant parameters of the service, including costs, quality, capacity, business continuity, and IT security.
  • Cordinate standard solutions and customer needs, managing both human and technical resources effectively.
  • Cordinate continuous service improvement initiatives to ensure ongoing optimization and alignment with client expectations.
  • Engage and maintain strong relationships with customers, clients, and suppliers to ensure smooth collaboration.
  • Collaborate closely with project management and technical teams to meet client needs, ensuring the delivery of high-quality and efficient solutions.

Required Skills and Qualifications:

The ideal candidate should have a background as a Senior to Principal Consultant with experience in steering up to 3 people and driving operatively selected topics. They should also have a Management Consultant background with a Business & IT focus, no developer but rather a business background working in an IT environment. Experience in IT Service Management (ITIL) and/or IT Project Management is also essential. Additionally, the candidate should be self-organized and structured, capable of thinking strategically, with experience in working with international teams in a multicultural environment and complex technical solutions.

Benefits:

  • Full-time permanent contract
  • 23 days annual leave
  • Continuous training, technical, and transversal skills, and languages
  • Life and accident insurance
  • Flexible benefits program: health insurance, meal vouchers, childcare vouchers, mobility, and training
  • Privilege Club access, where you will find deals for several brands

Others:

This role requires a minimum of 5 years' experience as a Project Manager and proficiency in German and Spanish languages. If you are a self-motivated individual with excellent communication skills and a passion for innovation, we encourage you to apply for this exciting opportunity.

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