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Customer Service Specialist
hace 2 meses
Donaldson is a leading technology and innovation company committed to solving complex filtration challenges. We're seeking a highly skilled Customer Service Specialist to join our Industrial Solutions team in Terrassa, Barcelona.
Key Responsibilities- Process and follow-up on customers' purchasing orders to ensure timely delivery and effective service support.
- Develop strong relationships with assigned accounts to support sales growth in the DACH region (Germany, Switzerland, and Austria).
- Manage invoice creation, corrections, and material returns, as well as coordinate with sales, logistics, finance, and production teams.
- Receive and process customer inquiries on standard pricing, lead-time, products, and availability, maintaining excellent customer relationships.
- Minimum 1 year of experience in customer service, administration, or logistics.
- Working knowledge of MS Office packages and Outlook.
- Native or fluent level of German and fluent English.
- Flexibility, ability to multitask, and adapt to changes.
- Pro-active attitude and decision-making skills.
- Permanent contract with career development opportunities.
- Flexible work schedule with a hybrid working model (3 days of remote working per week).
- Shuttle bus from Plaza España (Barcelona city) to our office (Terrassa).
- Attractive compensation package, including meal allowance and telework expenses.
- Social benefits after one year, including health and life insurance, and pension plan.
