Italian Customer Service Ambassador

hace 4 semanas


Barcelona, Barcelona, España Teleperformance Spain A tiempo completo

Teleperformance Spain is a renowned customer experience management and contact centre business process outsourcing leader, employing over 420,000 people in 88 countries across various languages and industries.

We strive to create a work environment that inspires and motivates our employees, ensuring they feel proud to be part of Teleperformance through job satisfaction and a great work environment.

The company's commitment to excellence has earned it the Great Place to Work certification and Top Employer recognition.

Job Description

This role involves providing frontline service to customers, routing calls to the appropriate department, and ensuring efficient resolution of customer queries.

  • Provide a friendly and professional service to customers
  • Rout calls to the relevant department for effective issue resolution
  • Meet agreed-upon Key Performance Indicators (KPIs)
  • Perform duties in accordance with established policies and procedures
  • Maintain a working knowledge of products and services
Responsibilities

This role requires strong communication skills, ability to work under pressure, and excellent time management. The ideal candidate should have:

  • Native level of Italian language proficiency
  • Excellent English language skills, both written and verbal
  • Minimum of 2 years' experience in customer-facing roles, preferably in a similar industry
  • Ability to work independently with minimal supervision
  • Strong problem-solving and analytical skills
What We Offer

We offer a competitive salary package, including:

  • Full-time contract with a standard schedule from 9:00 AM to 6:00 PM, Monday to Friday
  • Gross annual salary: 18,461.68€
  • A hybrid working model allowing flexibility and work-life balance
  • One-week initial training program for onboarding and skill development
  • Referral Program offering referral fees up to 2,000€
  • Ongoing coaching and support for personal and professional growth
  • International business casual environment fostering collaboration and creativity
  • Permanent Contract and comprehensive benefits package


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