Technical Support Specialist

hace 4 días


Madrid, Madrid, España Crystora Dynamics Limited A tiempo completo

At Crystora Dynamics Limited, we are seeking a skilled Technical Support Specialist to join our team. With a focus on providing top-notch technical assistance, this role is perfect for individuals who thrive in problem-solving and enjoy working independently.

The ideal candidate will have a strong background in computer systems, networks, and software applications. Experience with engineering software tools and project management platforms (e.g., JIRA, Asana) is a plus.

We offer a competitive salary range of $32.50 - $49.00 per hour, reflecting the importance of this role in ensuring seamless IT operations.

Key Responsibilities:

  • Provide remote assistance to employees for hardware, software, and network issues.
  • Respond promptly to support requests via email, chat, or ticketing systems.

System Maintenance and Monitoring: Ensure optimal system performance through regular updates, backups, and security patches. Proactively monitor IT systems to minimize downtime and maximize reliability.

Data Management and Security: Maintain data integrity and implement best practices for secure storage and retrieval. Collaborate on data compliance to align with industry regulations.

User Training and Documentation: Create user-friendly guides and conduct remote training sessions for staff. Maintain clear documentation for IT processes and procedures.

System Optimization and Analysis: Evaluate current IT processes, identifying areas for improvement. Recommend and implement innovative solutions to enhance productivity.

Project Coordination: Assist in IT-related projects, such as system upgrades and software implementations. Collaborate with project managers to meet deadlines and budgets.

Vendor and Network Management: Liaise with IT vendors to troubleshoot and maintain service levels. Support secure network connectivity and implement robust cybersecurity measures.

To be successful in this role, you will require:

  • A Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Proven experience as an IT Analyst or similar role, preferably in an engineering or technical environment.
  • Strong knowledge of computer systems, networks, and software applications.

Benefits:

  • Comprehensive Benefits Package: 401(k) with company contributions, dental, vision, and health insurance, life insurance, and paid time off.
  • Career Growth and Development Opportunities: Stay ahead with the latest IT trends and technologies and foster innovation within our organization.

About Crystora Dynamics Limited:

We specialize in civil engineering, structural engineering, architectural services, surveying, and forensic analysis. Our mission is to revolutionize infrastructure development through innovative solutions that promote sustainability and excellence.



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