HR Service Delivery Specialist
hace 4 semanas
Your application for a role at Alight Inc. is currently under review. As part of our ongoing efforts to optimize our services, we are seeking a highly skilled professional to join our team as an HR Service Delivery Specialist. This position will be aligned with the Divested Group company, and you will be working closely with our team to ensure seamless service delivery.
The Role
As an HR Service Delivery Specialist, you will be responsible for providing expert advice to clients on HR-related matters, ensuring accurate and timely execution of customer services activities. Your primary focus will be on delivering high-quality customer support, adhering to strict Service Level Agreements (SLAs) and maintaining a deep understanding of country-specific legislation.
Responsibilities
- Provide HR expertise to advise clients on queries and issues, ensuring a thorough understanding of country-specific legislation and tasks.
- Ensure accurate and timely data management, where applicable.
- Respond to tickets and calls within SLA timescales, maintaining a high standard of quality.
- Follow Detailed Working Instructions (DWIs) and highlight any gaps or inconsistencies in the documentation, supporting the updating of DWIs.
- Complete SOC Controls on time, with necessary evidence.
- Report system issues and defects correctly, logging tickets with necessary details and evidence for investigation.
- Highlight deviations from the standard scope of service to the Service Manager.
- Recognize and handle sensitive and confidential information appropriately.
- Contribute to team meetings, raising any issues immediately to the Service Manager.
- Build strong relationships with internal stakeholders, keeping them informed when necessary.
Requirements
- Achieve 100% attainment of customer SLA agreements.
- Demonstrate professionalism and act responsibly.
- Adhere to all Security and Compliance procedures and quality standards.
- Be accountable, taking advantage of opportunities to acquire necessary skills, and collaborate to achieve personal and team results.
- Solve problems proactively, identifying challenges and proposing creative solutions for continuous improvement.
- Take ownership, seeking clarity on role, objectives, and future career opportunities.
- Be client-centric, responding to internal and external client expectations and requirements, balancing client needs with Alight priorities.
- Be effective, demonstrating knowledge of the Alight Way, values, and levers for success, contributing to global standards, and utilizing tools and technologies to maximize productivity.
- Be flexible to support a global and fast-paced environment.
- Attention to detail.
- Excellent Dutch written and verbal skills, with good English skills.
- Self-motivated and willing to learn.
We offer a competitive total rewards package, continuing education and training, and tremendous potential with a growing worldwide organization.
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