AOR HR Specialist
hace 4 semanas
As an AOR HR Specialist at Alight, you will be responsible for delivering key responsibilities that ensure the successful delivery of payrolls and own the end-to-end payroll process with necessary sign-offs. Your tasks will include supporting managers with client engagement, providing daily functional support to teams, and maintaining the Client Solution workbook. Additionally, you will be responsible for updating, maintaining, and enforcing Defined Work Instructions (DWIs) and other process documentation.
Key Criteria to Monitor Performance
Adherence to all Security and Compliance procedures, 100% attainment of customer SLA agreements, adherence to quality standards, adoption of innovation initiatives, reduction of client escalations through knowledge transfer to both the client and payroll team, and demonstrating professionalism and acting responsibly.
Alight Core Competencies
Be Accountable, Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results. Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement. Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities. Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and Alight priorities. Be Effective - Demonstrate knowledge of the Alight Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way.
Required Experience
Strong knowledge of the various inputs and outputs such as third-party interfaces, timekeeping, tax filing/compliance, benefits, and other key areas that integrate with payroll. Ability to identify and mitigate risks. Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint. Flexibility to support a global and fast-paced environment. Attention to detail. Excellent written and verbal skills. Self-motivated and a willingness to learn. Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures. Academic Degree Education and Training Essential. BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience. 3-4 years relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environment. Expert knowledge on payroll processes, practices, and associated legislation.
Desirable
HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred. Payroll certifications.
Specific
The AOR Benefit Services (changing to Special Services instead of Benefit Services) applies for Benefits at the UWV for different clients. It's for WAZO (Wet Arbeid en Zorg) for 3 different types of Benefit. AOR applies for benefits at the UWV, checks the UWV decision on correct data and daily wages, calculating the end of the WAZO leave and reports to the client. Check whether the correct amounts have been received from the UWV, if not, contact the UWV. Safety net/Sickness Benefit Act. Apply for benefits from the UWV if possible, report changes in absenteeism status, check UWV decisions and check amounts received. If not correct, contact the UWV. WIA/WAO: report 42-weeks to the UWV because of Wet Verbetering Poortwachter. Send letters to employees for example announcement of the adjustment of the supplementary level, application for WIA Benefit etc. Calculate monthly deductions for incapacity for work and process it in the salary. Check UWV decisions and contact UWV and client by inaccuracy and process it. EigenRisicoDragerschap (ERD) ZW en WGA: process the invoice of the UWV, forward it to the client and insurance company. Report employees to the insurance company when they are > 42 weeks ill. Send the necessary decisions to the insurance company. And other related work for sick people of the client or to get a Benefit in the future because of Dutch regulations.
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