AOR HR Specialist
hace 2 semanas
Main Responsibilities
Als AOR HR Specialist bij Alight bent u verantwoordelijk voor het ondersteunen van managers bij het opzetten van klantrelaties, waarbij alle informatie accuraat en op tijd wordt verstrekt. U bent verantwoordelijk voor het bieden van ondersteuning en advies bij implementaties en go-lives, evenals voor het bieden van dagelijkse functionele ondersteuning aan de teams om de succesvolle afhandeling van salarisbetalingen en het beheer van de gehele salarisproces te garanderen.
Key Responsibilities
- Ondersteun managers bij het opzetten van klantrelaties, waarbij alle informatie accuraat en op tijd wordt verstrekt.
- Bied ondersteuning en advies bij implementaties en go-lives.
- Bied dagelijkse functionele ondersteuning aan de teams om de succesvolle afhandeling van salarisbetalingen en het beheer van de gehele salarisproces te garanderen.
- Zorg ervoor dat de klantensolution workbook wordt onderhouden.
- Zorg ervoor dat de Defined Work Instructions (DWIs) en andere procesdocumentatie worden bijgewerkt, onderhouden en toegepast.
- Zorg ervoor dat de systeemonderhoud wordt getest en goedgekeurd.
- Ondersteun de review van de Statement of Works voordat deze wordt gedeeld met de klant, om ervoor te zorgen dat deze passend is.
- Zorg ervoor dat de HR-administratieve processen worden geoptimaliseerd om efficiëntie en automatisering te stimuleren.
- Bied ondersteuning bij het oplossen van technische problemen die zijn opgeslagen door de teamleden en zorg ervoor dat alle systeemproblemen/defecten correct worden gerapporteerd en tickets worden aangemaakt met de nodige details en bewijzen.
- Bied ondersteuning bij het oplossen van functionele problemen die zijn opgeslagen door de teamleden en zorg ervoor dat alle processen correct worden gerapporteerd en aangemaakt met de nodige details en bewijzen.
- Werk samen met de operationele management, transformatie en producten om automatisering, innovatie en continue verbetering te implementeren.
- Zorg ervoor dat de legislatieve roadmap wordt beheerd en dat de teamleden worden opgeleid over komende wijzigingen en dat de processen worden bijgewerkt waar nodig.
- Ondersteun de afhandeling van het jaar einde.
- Zorg ervoor dat gevoelige en vertrouwelijke informatie wordt erkend en op de juiste manier wordt behandeld.
- Identificeer proactief upsell-mogelijkheden.
- Ondersteun de management bij het oplossen van klant-escalaties, evenals lessen geleerd.
- Ondersteun de ontwikkeling van teamleden door training en coaching te bieden om hen in staat te stellen hun rol te vervullen.
- Zorg ervoor dat de Alight Security Standards worden nageleefd en toegepast.
- Zorg ervoor dat de tijdregistratie op tijd en accuraat wordt afgerond.
- Contributeer aan teamvergaderingen en meld eventuele problemen direct aan uw operationeel manager.
- Zorg ervoor dat u op de hoogte bent van alle Alight-communicaties en -aanbevelingen.
- Bouw goede relaties op met alle lijnen van zaken waar nodig.
- Deelnemen aan projecten en activiteiten wanneer nodig en toegewezen.
- Key Criteria
- Adhering to all Security and Compliance procedures.
- 100% Attainment of customer SLA agreements.
- Adhering to quality standards.
- Adoption of innovation initiatives.
- Reduction of client escalations through knowledge transfer to both the client and payroll team.
- Demonstrate professionalism and act responsibly.
Alight Core Competencies
- Be Accountable
- Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results.
- Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement.
- Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities.
- Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and Alight priorities.
- Be Effective - Demonstrate knowledge of the Alight Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way.
III. REQUIRED EXPERIENCE
Professional/Job Experience
- Strong knowledge of the various inputs and outputs such as third party interfaces, timekeeping, tax filing/compliance, benefits and other key areas that integrate with payroll.
- Ability to identify and mitigate risks.
- Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint. Flexibility to support a global and fast-paced environment.
- Attention to detail.
- Excellent written and verbal skills.
- Self-motivated and a willingness to learn.
- Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures.
- Academic Degree Education and Training Essential.
- BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience.
- 3-4 years relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environment.
- Expert knowledge on payroll processes, practices and associated legislation.
Desirable:
- HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred.
- Payroll certifications.
Specific:
The AOR Benefit Services (changing to Special Services instead of Benefit Services) applies for Benefits at the UWV for different clients.
It's for WAZO (Wet Arbeid en Zorg) for 3 different types of Benefit. AOR applies for benefits at the UWV, checks the UWV decision on correct data and daily wages, calculating the end of the WAZO leave and reports to the client. Check whether the correct amounts have been received from the UWV, if not, contact the UWV.
Safety net/Sickness Benefit Act. Apply for benefits from the UWV if possible, report changes in absenteeism status, check UWV decisions and check amounts received. If not correct, contact the UWV.
WIA/WAO: report 42-weeks to the UWV because of Wet Verbetering Poortwachter. Send letters to employees for example announcement of the adjustment of the supplementary level, application for WIA Benefit etc. Calculate monthly deductions for incapacity for work and process it in the salary. Check UWV decisions and contact UWV and client by inaccuracy and process it.
EigenRisicoDragerschap (ERD) ZW en WGA: process the invoice of the UWV, forward it to the client and insurance company. Report employees to the insurance company when they are > 42 weeks ill. Send the necessary decisions to the insurance company.
And other related work for sick people of the client or to get a Benefit in the future because of Dutch regulations.
Functie eisen AOR HR Specialist (Consultant):
-kennis en ervaring met de Nederlandse sociale verzekeringswetten met name de WIA, WAO, WAZO en Ziektewet
kennis van de wet verbetering Poortwachter
kennis van EigenRisicoDragerschap voor de ZW en WGA
ervaring en kennis binnen het speelveld van UWV, verzekeraars, pensioenfondsen etc.
applicatie kennis van verzuimsystemen
affiniteit en/of kennis van salarisadminstratie is een pre
Functiegerichte competenties
uitstekende schriftelijk vaardigheden
uitstekende mondelinge vaardigheden
adviesvaardig op dossierniveau
integer
flexibel
analytisch
Functie eisen:
Hbo+ werk- en denkniveau
Minimaal 5 jaar ervaring in een soortgelijke functie
Actuele kennis van de relevante sociale verzekeringswetten
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
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