Customer Engagement Specialist
hace 7 días
Frigga Tech is a leading provider of real-time cold chain solutions. We empower businesses to optimize their supply chain operations and stay ahead in a rapidly evolving market.
We are revolutionizing Supply Chain Visibility with cutting-edge IoT, software, and data solutions. Our platform helps customers across various industries drive business growth and improve customer satisfaction.
As a Customer Success Specialist, you will play a critical role in ensuring our customers achieve their goals and get the most out of our platform.
Key Responsibilities:
- Develop and execute customer success plans to drive engagement and retention.
- Provide ongoing support and training to customers to ensure they maximize the value of our platform.
- Collaborate with cross-functional teams to identify and address customer pain points.
- Gather customer feedback to inform product development and improvement initiatives.
Requirements:
- Bachelor's degree in marketing, business administration, or a related field.
- Experience: 1-3 years of experience in a customer-facing role, preferably in Customer Success, Support, or Account Management, preferably in a start-up environment.
- Excellent verbal and written communication skills; ability to explain complex concepts in a way that is easy for customers to understand.
- High fluency in English (written and spoken) is mandatory and at least advanced in Spanish (written and spoken). Bonus for another main European language.
Estimated Salary: €50,000 per annum, depending on experience.
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