Customer Engagement Specialist

hace 7 días


Barcelona, Barcelona, España Frigga (Real-Time Cold Chain Solutions) A tiempo completo
About Us

Frigga Tech is a leading provider of real-time cold chain solutions. We empower businesses to optimize their supply chain operations and stay ahead in a rapidly evolving market.

We are revolutionizing Supply Chain Visibility with cutting-edge IoT, software, and data solutions. Our platform helps customers across various industries drive business growth and improve customer satisfaction.

As a Customer Success Specialist, you will play a critical role in ensuring our customers achieve their goals and get the most out of our platform.

Key Responsibilities:

  • Develop and execute customer success plans to drive engagement and retention.
  • Provide ongoing support and training to customers to ensure they maximize the value of our platform.
  • Collaborate with cross-functional teams to identify and address customer pain points.
  • Gather customer feedback to inform product development and improvement initiatives.

Requirements:

  • Bachelor's degree in marketing, business administration, or a related field.
  • Experience: 1-3 years of experience in a customer-facing role, preferably in Customer Success, Support, or Account Management, preferably in a start-up environment.
  • Excellent verbal and written communication skills; ability to explain complex concepts in a way that is easy for customers to understand.
  • High fluency in English (written and spoken) is mandatory and at least advanced in Spanish (written and spoken). Bonus for another main European language.

Estimated Salary: €50,000 per annum, depending on experience.



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