Customer Service Representative with Multilingual Expertise for Digital Payment Solutions

hace 1 día


Barcelona, Barcelona, España Teleperformance Greece A tiempo completo
About the Role

We are seeking a highly skilled Customer Service Representative to join our Nordic Customer Care team, supporting electronic payment architects who excel in commerce.

This role is ideal for individuals who thrive in fast-paced environments and possess excellent communication skills. You will be the primary point of contact for customer and client requests, handling inbound calls related to POS devices and providing timely issue resolution.

Your key responsibilities will include:

  • Answering inquiries from retailers, merchants, and shop owners regarding their POS devices
  • Troubleshooting issues and guiding customers towards desired outcomes
  • Resolving issues efficiently to ensure customer satisfaction
  • Striving for excellence in every customer interaction to promote increased product usage and loyalty

In this role, you will have the opportunity to develop strong experience and skills while representing one of the biggest brands worldwide.

About You

To succeed in this position, you should have:

  • Fluency in Finnish and very good use of English (both written and spoken)
  • Prior work experience in a customer support role, which is advantageous
  • Exceptional communication skills, soft skills, and a problem-solving mentality
  • Familiarity with Android OS and advanced PC skills, with a willingness to learn
  • Demonstrated genuine ownership and an unbreakable team spirit, thriving in a fast-paced environment
About the Company

Our company offers:

  • A competitive monthly salary of approximately €2,500, plus 2 extra salaries per year
  • A comprehensive referral program with great bonuses
  • Healthcare benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth and development opportunities
  • Special events as well as community and social responsibility initiatives
  • Free online Greek language courses
  • State-of-the-art premises, providing a great working environment with relaxing break areas

As a valued member of our team, you will receive complete support to ease your relocation to Greece, including flight ticket expenses, hotel accommodation, and assistance with the house searching process – all at no cost to you.



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