Global Customer Service Representative

hace 5 días


Barcelona, Barcelona, España Cpm International A tiempo completo
About CPM International

We are a global company with a presence in over 30 countries, offering multilingual support tailored to our diverse markets.

Our focus is on customer service, sales, and technical support solutions for clients worldwide.

We celebrate diversity and welcome individuals from all backgrounds, fostering an inclusive workplace that empowers employees to bring their unique perspectives.

Job Overview

This role involves working collaboratively with consumers to provide product information and resolve queries in a professional manner.

You will be responsible for developing a sound understanding of the products and services offered by New Balance and serving as a brand ambassador.

Key responsibilities include:

  • Providing exceptional customer service via various channels (telephone, email, chat, social media)
  • Analysing consumer problems and offering individual solutions
  • Becoming an expert on all things New Balance
Requirements

To succeed in this role, you will need:

  • A fluent level of English with excellent grammar and spelling skills
  • A genuine passion for delivering outstanding customer service
  • Ability to deal with sensitive calls with empathy
  • Strong administrative skills with a keen eye for detail
  • A professional outlook and proactive approach to problem-solving
What We Offer

As a member of our team, you can expect:

  • A competitive salary of €16,153 gross per year
  • A night shift bonus of €1.85 gross per hour from 10:00pm to 12:00am
  • Incentives for top performance
  • Holidays: 24 calendar days per year, plus paid bank holidays and an extra day in lieu
  • Training opportunities, including 2 weeks of training fully based in the office
  • Ongoing people engagement activities and programs
  • Employee Assistance Program
  • Access to LinkedIn specialised training & courses


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