Cloud-Based Contact Center Engineer

hace 1 mes


Madrid, Madrid, España Amazon A tiempo completo

Company Overview

As part of the AWS Solutions organization, we aim to provide business applications that leverage Amazon's unique experience and expertise. These applications are used by millions of companies worldwide to manage their day-to-day operations. We will achieve this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges.

We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Salary: The estimated salary for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market.

Job Description:

Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. It leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3, and Amazon Kinesis to provide a truly frustration-free, easy-to-use, extensible, and natural customer experience.

With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. This technology transforms an industry and changes the way customers interact with businesses and how agents service them.

Key Responsibilities:

  • Owning code end-to-end from design to development, working closely with senior technical leaders within the team and across AWS.
  • Having a sound understanding of computer science fundamentals and practical industry experience, working across the stack with technology involving modern web, SOA, NoSQL databases, AI, ML, Big Data, and more.

Required Skills and Qualifications:

  • 3+ years of non-internship professional software development experience
  • 2+ years of non-internship design or architecture (design patterns, reliability, and scaling) of new and existing systems experience
  • Experience programming with at least one software programming language

Benefits:

Our compensation reflects the cost of labor across several US geographic markets. In addition to a full range of medical, financial, and/or other benefits, this position may also include equity, sign-on payments, and other forms of compensation as part of a total compensation package.



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