AWS Cloud Contact Center Developer

hace 17 horas


Madrid, Madrid, España Software International A tiempo completo

Company Overview: Software International is a leading provider of technical talent to Fortune 100/500/1000 companies in Canada and the US. We have a long-term contract with an IT consulting client that is working with their large client on a cloud migration from on-prem to AWS.

Estimated Salary Range: $75-95 per hour, based on industry standards and expectations for the role.

Job Description: As an AWS Cloud Contact Center Developer, you will be responsible for developing Amazon Connect contact flows using DynamoDB, Lex Bots, API Gateway. You will design and implement call routing using routing profiles, queues, callbacks, emergency messages, hours of operations, holiday routing with dynamic messaging.

Required Skills and Qualifications: Strong programming skills in Python, Node.js, Java Lambda are required. Experience with AWS services like Contact Lens, Transcribe, Comprehend, S3, Athena, QuickSight, Lambda, ElasticSearch, Kibana, and Kinesis is preferred. You should also have experience with development and version control tools like Eclipse IDE, GIT, GitHub, TFS, CI/CD pipelines using Go CD, Terraform, and CloudFormation. Good communication and analytical skills are essential for coordinating development with onshore/offshore developers and Line of Business customers. Strong debugging, troubleshooting, and problem-solving skills are required. AWS certification is preferred. Prior experience with Genesys development is highly desirable.


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