Enterprise Contact Center Solutions Architect

hace 1 mes


Madrid, Madrid, España F. Hoffmann-La Roche Gruppe A tiempo completo

About F. Hoffmann-La Roche Gruppe
As a global healthcare leader, Roche is dedicated to creating innovative medicines and diagnostic tools that help millions of patients worldwide live longer, healthier lives.

A World Where Healthcare Matters Most
We are driven by a passion for exceptional care and a commitment to making a meaningful difference in the lives of our customers, patients, and employees.

Contact Center DevOps Engineer Opportunity
In this role, you will be responsible for designing, building, testing, and implementing robust and reliable contact center and IP telephony solutions that meet the organization's needs.

Key Responsibilities:

  • Designing and standardizing contact center and IPT components
  • Leading and contributing to the design and architecture of comprehensive end-to-end contact center solutions
  • Ensuring alignment with business requirements and technical standards
  • Providing third-level technical support and responding effectively to critical incidents

Requirements and Qualifications:
  • Bachelor's degree in Computer Science or related field
  • Minimum 3 years of experience in contact center technology and software development
  • Strong understanding of cloud-based contact center technologies and architectures
  • Experience with CI/CD pipelines and Agile methodologies
  • Excellent problem-solving and analytical skills

What We Offer:
  • Competitive salary: $120,000 - $150,000 per year
  • Comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment


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