Cloud Solutions Expert for Enterprise Contact Centers
hace 3 días
We are seeking an experienced Cloud Solutions Expert to join our team, working with enterprise contact centers. This role involves providing technical expertise to drive business growth and customer satisfaction.
About the TeamThe Amazon Connect Specialists Solutions Architects Team is a group of deep Customer Experience and Enterprise Contact Center domain experts who work directly with customers to solve their most complex challenges.
Key Responsibilities- Represent the voice of the customer and bring customer feedback to product teams to influence feature development and future product roadmap.
- Provide advanced technical knowledge to your domain-aligned GTM teams to unblock our customers' largest and most critical business challenges.
- Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures, and public-speaking events.
- Partner with Business Development teams to define the technical components of best-in-class GTM concepts, solutions, and initiatives.
- 7+ years of experience in specific technology domain areas (e.g., software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics).
- 5+ years of experience in Contact Center Technologies/CCaaS, or building integrations across WFM, CRM, and other contact center solutions, or experience with communications protocols and APIs such as WebRTC and SIP.
- 5+ years of management experience with technical, customer-facing resources.
- Fluent in Spanish and English.
- Amazon Connect Experience, Amazon Connect Certification/Badges.
- History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises.
- Experience migrating or transforming legacy customer solutions to the cloud.
This role offers a competitive salary range of $150,000 - $200,000 per year, depending on experience and qualifications.
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