Contact Center Software Solutions Architect

hace 22 horas


Madrid, Madrid, España F. Hoffmann-La Roche Gruppe A tiempo completo

Transformative Change Begins with Innovative Technology


About Us

F. Hoffmann-La Roche Gruppe is a leading healthcare company that fosters diversity, equity, and inclusion to better serve our global community. We believe that diverse perspectives are essential for delivering exceptional care and improving patient outcomes. Our commitment to innovation drives us to advance science and ensure everyone has access to the healthcare they need today and in the future.


The Opportunity

We are seeking an experienced Contact Center DevOps Engineer to join our Product Development, Integration, and Engineering chapter. As a key member of our team, you will design, build, test, and implement robust Contact Center and IP Telephony (IPT) solutions to meet the organization's needs. Your expertise will be crucial in ensuring the stability, scalability, and security of our contact center applications.


Responsibilities
  • Develop, maintain, and optimize contact center systems and integrations to support business requirements and technical standards.
  • Collaborate with cross-functional teams to design and implement comprehensive end-to-end Contact Center solutions.
  • Ensure compliance with Roche's Security, Quality, and Regulatory standards.
  • Provide third-level technical support and respond effectively to critical incidents.

About You

To succeed in this role, you should have a strong background in software development and integration, as well as excellent problem-solving skills. You must be able to communicate complex technical concepts effectively and work collaboratively with various stakeholders. We offer a competitive salary of $120,000 per year, plus additional benefits such as health insurance, retirement plans, and professional development opportunities.



  • Madrid, Madrid, España Software International A tiempo completo

    Company OverviewSoftware International supplies technical talent to a variety of organizations across Canada and the US. We are currently working with a consulting firm on various Contact Center Engineer/IVR/Routing Engineer type roles that will be fully remote, supporting clients based in the US.Job DetailsWe are seeking a highly skilled Cloud Contact...


  • Madrid, Madrid, España Software International A tiempo completo

    Remote Contact Center Engineer OpportunityWe are seeking a skilled Contact Center Engineer to join our team at Software International, a leading provider of technical talent to Fortune 100/500/1000 companies and other organizations across Canada and the US. As a fully remote position, this role will support a variety of US-based clients.Key...


  • Madrid, Madrid, España Roche A tiempo completo

    At Roche, we're committed to advancing healthcare through innovative technologies. As a Contact Center Solutions Architect, you'll play a vital role in designing and implementing cutting-edge solutions that drive patient outcomes.Key Responsibilities:Develop and maintain contact center systems and integrationsCollaborate with business analysts, developers,...


  • Madrid, Madrid, España Broadvoice A tiempo completo

    About the Role">We are seeking an experienced Senior Contact Center Solutions Architect to join our team in Madrid, Spain. As a key member of our Sales Engineering team, you will play a critical role in supporting our national growth by strengthening our presence in the Spanish market.">Your Day-to-Day">Provide pre-sales support for our Contact Center...


  • Madrid, Madrid, España F. Hoffmann-La Roche Gruppe A tiempo completo

    About F. Hoffmann-La Roche GruppeAs a global healthcare leader, Roche is dedicated to creating innovative medicines and diagnostic tools that help millions of patients worldwide live longer, healthier lives.A World Where Healthcare Matters MostWe are driven by a passion for exceptional care and a commitment to making a meaningful difference in the lives of...


  • Madrid, Madrid, España Broadvoice A tiempo completo

    Broadvoice is seeking a highly skilled Contact Center Solutions Specialist to join our team in Spain. The ideal candidate will have experience in pre-sales for the Contact Center area, with a strong background in technical sales. Key responsibilities will include requirement gathering with customers, preparation of responses to RFI's, RFQ's, and public...


  • Madrid, Madrid, España Amazon A tiempo completo

    AWS Solutions Architect OpportunityWe are looking for an experienced AWS Solutions Architect to help us design and deploy cloud-based contact center solutions. As an AWS Solutions Architect, you will work closely with senior technical leaders to develop scalable and resilient systems.Our ideal candidate has 3+ years of full software development life cycle...


  • Madrid, Madrid, España Software International A tiempo completo

    We are seeking a highly skilled AWS Solutions Architect for Amazon Connect to join our team at Software International.About the RoleThe successful candidate will be responsible for designing and implementing Amazon Connect solutions, configuring contact centres in Dynamo DB, monitoring and troubleshooting using AWS Cloudwatch, collaborating with...

  • Contact Center Developer

    hace 22 horas


    Madrid, Madrid, España Amazon A tiempo completo

    Contact Center Developer Position at AmazonWe are seeking a talented Contact Center Developer to join our team. As a Contact Center Developer, you will be responsible for designing and developing scalable cloud-based contact center solutions using Amazon Connect.Our ideal candidate has 3+ years of experience in non-internship professional software...


  • Madrid, Madrid, España Amazon A tiempo completo

    Company OverviewAt Amazon, we're transforming the way businesses interact with their customers through innovative solutions like Amazon Connect. As a highly disruptive cloud-based contact center, our technology enables companies to deliver engaging, dynamic, and personal customer service experiences.SalaryThe base pay for this position ranges from...


  • Madrid, Madrid, España Holcim EMEA Digital Center A tiempo completo

    OverviewHolcim EMEA Digital Center is a dynamic organization seeking an experienced Integration Solutions Architect to join our team. As a key member of our digital transformation journey, you will play a crucial role in designing and implementing innovative integration solutions that drive business growth.

  • Cloud Architect

    hace 5 días


    Madrid, Madrid, España Amazon A tiempo completo

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.As a Cloud Architect – Enterprise Contact Center Specialist, you will be part of the AWS sales organization working closely with...

  • Senior Software Architect

    hace 4 semanas


    Madrid, Madrid, España Centric Software A tiempo completo

    About Centric SoftwareWe're a leading enterprise software innovation company, empowering clients in today's dynamic markets. Our inaugural European development team is expanding, and we're seeking a Senior Software Architect with a strong proficiency in Java and/or JavaScript. Your RoleAs a Senior Software Architect with us, you'll take ownership of...


  • Madrid, Madrid, España Crystora Dynamics Limited A tiempo completo

    About the RoleCrystora Dynamics Limited is seeking a talented Software Solutions Architect to join our team in the United States. This is a remote position.Job OverviewWe are looking for an experienced software professional with a strong background in software development, engineering, and technical problem-solving. As a Software Solutions Architect at...


  • Madrid, Madrid, España GT Motive A tiempo completo

    GT Motive is a leading technology company in the automotive industry, offering innovative solutions and SaaS products for all of Europe. As part of the Allianz Group's technology arm, we prioritize long-term projects and commitment.We are seeking a highly skilled Software Solutions Architect to join our team. In this role, you will design and implement...


  • Madrid, Madrid, España Amazon A tiempo completo

    Company OverviewAt Amazon, we envision a future where businesses can deliver seamless customer experiences through innovative technology solutions. As part of our AWS Solutions organization, we're committed to accelerating our customers' growth by providing intuitive and differentiated business applications.Job DescriptionWe're seeking talented Software...


  • Madrid, Madrid, España Thales Group A tiempo completo

    Thales Digital Identity & Security is a global leader in digital security, bringing trust to an increasingly connected world. With a strong presence in Madrid, Spain, we design and deliver a wide range of products, software and services based on two core technologies: digital identification and data protection.We are seeking an experienced Software Solutions...


  • Madrid, Madrid, España Software International A tiempo completo

    Software International, a leading provider of technical talent to Fortune 100/500/1000 companies in Canada and the US, is seeking an experienced AWS Connect Engineer to join their team on a long-term contract basis.The successful candidate will be responsible for designing and configuring Amazon Connect solutions to meet business requirements. Key tasks...


  • Madrid, Madrid, España ING A tiempo completo

    About INGING is a fully online bank that provides its clients with the tools they need to achieve their goals. Our team of over 1600 people shares a common vision: helping our clients create a better future for themselves.About the RoleWe are seeking a highly skilled Software Solutions Architect to join our Data Management Tribe. As a key member of our team,...


  • Madrid, Madrid, España Contact Center - Grupo Vocento A tiempo completo

    En Grupo Vocento, líder de comunicación, estamos buscando a un profesional motivado y experimentado para liderar nuestro equipo comercial de contact center del área de renting.**Resumen de la función**Nuestro objetivo es encontrar a alguien que sea capaz de desarrollar y ejecutar estrategias efectivas para alcanzar los objetivos de ventas establecidos....