Contact Center Software Solutions Architect
hace 22 horas
Transformative Change Begins with Innovative Technology
About Us
F. Hoffmann-La Roche Gruppe is a leading healthcare company that fosters diversity, equity, and inclusion to better serve our global community. We believe that diverse perspectives are essential for delivering exceptional care and improving patient outcomes. Our commitment to innovation drives us to advance science and ensure everyone has access to the healthcare they need today and in the future.
The Opportunity
We are seeking an experienced Contact Center DevOps Engineer to join our Product Development, Integration, and Engineering chapter. As a key member of our team, you will design, build, test, and implement robust Contact Center and IP Telephony (IPT) solutions to meet the organization's needs. Your expertise will be crucial in ensuring the stability, scalability, and security of our contact center applications.
Responsibilities
- Develop, maintain, and optimize contact center systems and integrations to support business requirements and technical standards.
- Collaborate with cross-functional teams to design and implement comprehensive end-to-end Contact Center solutions.
- Ensure compliance with Roche's Security, Quality, and Regulatory standards.
- Provide third-level technical support and respond effectively to critical incidents.
About You
To succeed in this role, you should have a strong background in software development and integration, as well as excellent problem-solving skills. You must be able to communicate complex technical concepts effectively and work collaboratively with various stakeholders. We offer a competitive salary of $120,000 per year, plus additional benefits such as health insurance, retirement plans, and professional development opportunities.
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