Director of Rooms Operations
hace 3 semanas
Job Summary
The Director of Rooms is a senior leadership role at Accor Hotels, responsible for managing the Rooms Division Team, including Front Office, Housekeeping, Laundry, and Guest Relations teams. This position requires a strong leader who can demonstrate humility, technical soundness, and a guest-centric approach in service delivery.
Key Responsibilities
- Assist the Hotel Manager in managing the Rooms Division Team
- Demonstrate technical soundness on Front Office software
- Ensure the delivery of the Swissotel guest service experience throughout the entire guest journey
- Maximize room revenue and productivity
- Develop managers and colleagues
Requirements
- Native Arabic speaker
- 4+ years' experience in a similar Senior Leadership role at a Luxury 5-star hotel
- Progressive Leadership experiences
- Proficiency with PMS and hotel operating systems
- Proven record in coordinating multiple departments to make gains toward target
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