Director of Rooms Operations

hace 3 semanas


Barcelona, Barcelona, España Accor Hotels A tiempo completo

Job Summary

The Director of Rooms is a senior leadership role at Accor Hotels, responsible for managing the Rooms Division Team, including Front Office, Housekeeping, Laundry, and Guest Relations teams. This position requires a strong leader who can demonstrate humility, technical soundness, and a guest-centric approach in service delivery.

Key Responsibilities

  • Assist the Hotel Manager in managing the Rooms Division Team
  • Demonstrate technical soundness on Front Office software
  • Ensure the delivery of the Swissotel guest service experience throughout the entire guest journey
  • Maximize room revenue and productivity
  • Develop managers and colleagues

Requirements

  • Native Arabic speaker
  • 4+ years' experience in a similar Senior Leadership role at a Luxury 5-star hotel
  • Progressive Leadership experiences
  • Proficiency with PMS and hotel operating systems
  • Proven record in coordinating multiple departments to make gains toward target

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