Customer Experience Representative
hace 3 semanas
Company Overview
Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. Our mission is to create life milestones for our customers by delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.
About the Role
We are seeking a highly motivated and experienced Sales Agent to join our team in Barcelona. As a key member of our sales department, you will be responsible for providing exceptional customer service to all our members and customers. With a great perspective on all our operations, managing different countries, and providing 24/7 service, your role consists of becoming one of our top travel agents within our Sales department.
Key Responsibilities
- Handle requests from customers who have expressed interest in Exoticca's products, identify their needs, make recommendations, and review the benefits of an Exoticca experience.
- Apply best practices to identify consumers' budget, timeline, and decision-making processes with high-end delivery.
- Deal with occurring requests, complaints, reviews, or refunds.
- Demonstrate strong knowledge of our products and packages.
- Maintain operation integrity by following policies and procedures.
- Maintain individual goals and achieve company targets.
Requirements
- Previous sales experience and a proven track record of success.
- Ability to interact, communicate, and negotiate effectively.
- A can-do spirit: you are coachable, highly motivated, and driven to succeed.
- High flexibility and schedule adaptation: you can work polyvalent schedules, including evenings, weekends, and holidays.
Salary and Benefits
We offer a competitive compensation package, including a salary of approximately €25,000 per year, plus a highly ambitious commissioning plan. You will also enjoy flexible compensation management for diet, transportation, private health insurance with Cobee, and a hybrid work model with offices in Barcelona city. Additionally, you will receive unlimited coffee, team lunches, English/Spanish lessons, bi-annual company parties, and afterworks.
What We're Looking For
- Previous contact center experience in the Travel industry (2 years).
- Degree in Hospitality, Travel, Tourism, or any relevant field.
- Knowledge of Salesforce, Amadeus, or other CRM's.
- Sound knowledge of travel trends.
About Us
Exoticca is a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation. We value innovation, teamwork, and customer satisfaction above all else.
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