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Hospitality Customer Support Lead
hace 1 mes
**Unlock a Fulfilling Career at Amadeus**
">Amadeus, a leader in the technology and hospitality industry, is seeking an exceptional Hospitality Customer Support Lead to join its award-winning Customer Support team. As a key member of our global support team, you will play a vital role in maintaining and improving Amadeus' high-quality customer support.
The ideal candidate will possess experience in customer support and be a proactive problem solver with excellent communication skills. Proficiency in English is required, and proficiency in other languages is beneficial.
This is a full-time position working Sunday to Thursday. We offer a competitive salary package, including bonus, equity, pension plan, travel insurance, life insurance, healthcare insurance, lunch allowance, transport allowance, and other benefits.
As a Hospitality Customer Support Lead, your main responsibilities will include:
- Maintaining excellent verbal and written customer support required by our global customers
- Providing effective and timely customer service, technical support, and follow-up on customer requests
- Developing continuous improvement initiatives to enhance our high-quality customer service by identifying problems and opportunities in our processes
About the Company: Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. Our flexible hybrid working model allows employees to do their best work from home or office (50% from home / 50% from office). A diverse and inclusive community drives innovation, creativity, and collaboration across our organization.
