Customer Support Manager
hace 2 días
A competitive salary of $85,000 - $110,000 per year reflects the significance of this role. Technical Support Lead at Abitu is a challenging and rewarding position for those passionate about customer satisfaction and team management. Located in Barcelona or Long Beach, California, we offer a dynamic work environment that fosters growth and learning.
Job Description:
We are seeking an experienced Technical Support Lead to join our team. As a key member of our support team, you will be responsible for managing and leading a team of technical support specialists. Your primary objective will be to ensure seamless customer experience through efficient issue resolution and proactive communication.
Responsibilities:
- Manage and lead a team of technical support specialists to achieve high levels of customer satisfaction.
- Identify and address team needs, flaws, and blocks to optimize performance.
- Define and implement team goals and targets, ensuring alignment with company objectives.
- Assign and prioritize tasks effectively to meet deadlines and expectations.
- Maintain a detailed understanding of our products and services to provide expert support.
- Develop and maintain technical documentation to ensure accurate information sharing.
- Cultivate strong relationships with internal teams to facilitate effective communication and collaboration.
- Monitor and analyze team performance metrics to identify areas for improvement.
Requirements:
- Strong leadership and management experience, preferably in a technical support environment.
- Advanced programming knowledge of our stack (JavaScript, TypeScript, PHP, Java, Rust, .NET, Python...).
- Fluent in Spanish and English, with excellent written and verbal communication skills.
- Bachelor's degree in Computer Science or related field.
What We Offer:
- A full-time permanent position with opportunities for growth and development.
- A competitive salary range of $85,000 - $110,000 per year.
- A comprehensive benefits package, including private health insurance.
- A flexible working environment that balances work-life balance and productivity.
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