Customer Support Manager

hace 2 días


Barcelona, Barcelona, España Abitu A tiempo completo

A competitive salary of $85,000 - $110,000 per year reflects the significance of this role. Technical Support Lead at Abitu is a challenging and rewarding position for those passionate about customer satisfaction and team management. Located in Barcelona or Long Beach, California, we offer a dynamic work environment that fosters growth and learning.

Job Description:

We are seeking an experienced Technical Support Lead to join our team. As a key member of our support team, you will be responsible for managing and leading a team of technical support specialists. Your primary objective will be to ensure seamless customer experience through efficient issue resolution and proactive communication.

Responsibilities:

  • Manage and lead a team of technical support specialists to achieve high levels of customer satisfaction.
  • Identify and address team needs, flaws, and blocks to optimize performance.
  • Define and implement team goals and targets, ensuring alignment with company objectives.
  • Assign and prioritize tasks effectively to meet deadlines and expectations.
  • Maintain a detailed understanding of our products and services to provide expert support.
  • Develop and maintain technical documentation to ensure accurate information sharing.
  • Cultivate strong relationships with internal teams to facilitate effective communication and collaboration.
  • Monitor and analyze team performance metrics to identify areas for improvement.

Requirements:

  • Strong leadership and management experience, preferably in a technical support environment.
  • Advanced programming knowledge of our stack (JavaScript, TypeScript, PHP, Java, Rust, .NET, Python...).
  • Fluent in Spanish and English, with excellent written and verbal communication skills.
  • Bachelor's degree in Computer Science or related field.

What We Offer:

  • A full-time permanent position with opportunities for growth and development.
  • A competitive salary range of $85,000 - $110,000 per year.
  • A comprehensive benefits package, including private health insurance.
  • A flexible working environment that balances work-life balance and productivity.


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