Global Patient Care Support Operations Manager

hace 11 horas


Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completo
Job Title: Global Patient Care Support Operations Manager

Estimated Salary: $120,000 - $180,000 per year

About the Role

We are seeking an experienced leader to join our team as a Global Patient Care Support Operations Manager. This role is instrumental in advancing customer care excellence and operational efficiency within Roche Diagnostics.

Key Responsibilities
  • Design and implement global support models that ensure consistent, high-quality service delivery across GPC hubs.
  • Foster an environment where each customer and patient interaction is maximized for impact, supporting Roche's commitment to patient-centred care.
  • Work in close partnership with the Head of Global Patient Care to drive strategies that align with organizational goals and to enhance the GPC framework.
Requirements
  • Minimum 3-5 years in Customer Care Management, Quality Management, Workforce Management, or related roles in a regulated environment.
  • Expertise in Customer Journey Development, International Experience & Cross-Cultural Awareness, Proven Leadership Skills, Business Process Design & Technical Proficiency, Communication & Stakeholder Management.
About Us

Roche is one of the world's leading research-focused healthcare groups, working together to push back the frontiers of healthcare. We're committed to innovation, curiosity, and diversity, and we're looking for like-minded individuals to join our team.



  • Barcelona, Barcelona, España F. Hoffmann-La Roche Ag A tiempo completo

    About the RoleWe are seeking an experienced leader to drive customer care excellence and operational efficiency within Roche Diagnostics.The Global Patient Care Support Director will design and implement global support models to ensure consistent, high-quality service delivery across GPC hubs. A key responsibility is to foster an environment where each...


  • Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completo

    About the RoleWe are seeking an experienced leader to drive customer care excellence and operational efficiency within Roche Diagnostics. As a Global Patient Care Support Lead, you will design and implement global support models that ensure consistent, high-quality service delivery across GPC hubs.The ideal candidate will work closely with the Head of Global...


  • Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completo

    About RocheRoche, a leading global healthcare company, is committed to transforming patients' lives through innovative medical solutions. Our diverse team of experts shares a passion for excellence and a commitment to making a difference in the world.Our goal is to make a meaningful impact on people's lives by delivering exceptional patient care and...


  • Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completo

    **Transforming Patient Lives at Roche**We are passionate about delivering exceptional patient care services that meet evolving business needs. As a member of our patient care team, you will contribute to our commercial success by assisting patients, supporting our customers and partners, promoting and selling products, digital solutions, and services.Key...

  • Patient Care Team Manager

    hace 4 semanas


    Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completo

    Patient Care Team ManagerAt Roche, we are passionate about transforming patients' lives. As a Patient Care Team Manager, you will play a critical role in ensuring the efficient and purposeful achievement of all Patient Care business objectives. This includes leading a team of internal Advisors and Specialists, as well as overseeing the operations and...


  • Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completo

    About the RoleWe are seeking an experienced Patient Care Team Manager to lead our global healthcare team. As a key member of our organization, you will be responsible for ensuring the efficient and purposeful achievement of all Patient Care business objectives.Main ResponsibilitiesLead team members and ensure service delivery through a combination of...


  • Barcelona, Barcelona, España Roche A tiempo completo

    About RocheRoche is a global research-focused healthcare leader with over 100,000 employees across 100 countries. Our mission is to push back the frontiers of healthcare and improve people's lives.Job OverviewWe are seeking an experienced Team Manager to lead our Patient Care team in delivering exceptional customer experiences and driving business growth....


  • Barcelona, Barcelona, España F. Hoffmann-La Roche A tiempo completo

    Redefine healthcare excellence with F. Hoffmann-La Roche, a pioneering leader in global patient care. As a Strategic Operations Manager, you will play a pivotal role in driving business transformation and delivering exceptional customer care within our organization.About the RoleThe Global Demand & Business Development Lead is responsible for orchestrating...


  • Barcelona, Barcelona, España Allianz A tiempo completo

    We are seeking a seasoned professional to lead our AZ WorkS team's Onsite Support Services, driving high-quality service across the global AZ WorkS Environment. This individual will oversee key IT operations, including Asset Management, Onsite Services (IMAC/D), and the management of IT equipment installations, moves, adds, changes, and disposal.As a Global...


  • Barcelona, Barcelona, España Danaher Corporation A tiempo completo

    **Beckman Coulter Diagnostics: Accelerating Impact Through Science** We are dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Our team is built on a culture that celebrates backgrounds, experiences, and perspectives of all associates. **Job Summary:**The EME& HGM Tax Manager will be responsible for leading tax...


  • Barcelona, Barcelona, España Amazon A tiempo completo

    Job Summary: We are seeking a skilled Global Benefits Operations Manager to join our Middle East and Africa (MEA) Benefits team at Amazon. As a key member of our team, you will be responsible for delivering project management support on complex benefit initiatives, including translating business needs into project plans, gathering customer requirements,...


  • Barcelona, Barcelona, España Cataloxy A tiempo completo

    Join us as a Customer Care Process Manager at Docplanner BCN! In this role, you will be responsible for managing the relationship between our global operations team and local structures.About the JobWe are looking for a skilled process manager who can own the operational direction of local structures and propose improvements.Be a decision maker on...


  • Barcelona, Barcelona, España Docplanner A tiempo completo

    Unlock a World of PossibilitiesAbout Us:At Docplanner, we revolutionize healthcare by empowering patients and simplifying doctor-patient interactions. Our mission is to create a more human experience in healthcare.We are leaders in 13 countries, with over 90 million patients trusting us every month. Our team of nearly 300,000 specialists believes in our...


  • Barcelona, Barcelona, España Novartis Farmacéutica A tiempo completo

    Job Summary:We are seeking a highly skilled Patient Advocacy Strategy Manager to lead the execution of communications and patient advocacy strategy for our International therapeutic areas. This role will ensure launch excellence through above brand and priority brand activities, while driving internal and external impact through innovative ways of...


  • Barcelona, Barcelona, España Viatris A tiempo completo

    About ViatrisViatris is a global healthcare company that empowers people to live healthier at every stage of life. We provide high-quality, trusted medicines and innovative solutions to improve patient health.The RoleWe are seeking an experienced Global Digital Operations Lead to join our team in Barcelona, Spain (or remotely within Europe). As a key member...


  • Barcelona, Barcelona, España Roche A tiempo completo

    About the RoleWe are seeking a skilled and experienced Healthcare Operations Manager - EMEA to join our team. As a key member of our Patient Care organization, you will be responsible for leading a cross-country team in a matrix model, operating with a customer-centric approach.About YouTo succeed in this role, you should have at least 5 years of experience...


  • Barcelona, Barcelona, España Roche A tiempo completo

    About Roche DiagnosticsRoche Diagnostics is the global product security and privacy center of excellence, dedicated to building a solid Global Product Security and Privacy Operations function. Our vision is to provide strategic security insight across Roche Diagnostics, ensuring our devices meet regulatory requirements and patient needs.Our PrioritiesWe...


  • Barcelona, Barcelona, España Werfen A tiempo completo

    Job SummaryWe are seeking a skilled Finance Manager to lead our finance operations in one of our 30+ international affiliates or technology centers. This role offers a unique opportunity to contribute to the growth and development of our global diagnostics business.About the RoleThe successful candidate will be responsible for providing financial oversight...


  • Barcelona, Barcelona, España Jameda Gmbh A tiempo completo

    Drive operational excellence at scale with Jameda GmbH, a leader in the healthcare industry. As our Global Quality Specialist, you will be responsible for ensuring high-quality standards across our global operations. If you're passionate about quality management and have a talent for data-driven decision making, we want to hear from you.About the RoleThis is...


  • Barcelona, Barcelona, España Docplanner A tiempo completo

    Company OverviewDocplanner is a leading healthcare technology company that empowers patients and doctors to provide the best possible experience. With over 90 million patients trusting us every month, we are committed to making healthcare more human.About UsWe started our journey 10 years ago with a simple question: is anyone in healthcare thinking about...