Global Patient Care Support Operations Manager
hace 11 horas
Estimated Salary: $120,000 - $180,000 per year
About the RoleWe are seeking an experienced leader to join our team as a Global Patient Care Support Operations Manager. This role is instrumental in advancing customer care excellence and operational efficiency within Roche Diagnostics.
Key Responsibilities- Design and implement global support models that ensure consistent, high-quality service delivery across GPC hubs.
- Foster an environment where each customer and patient interaction is maximized for impact, supporting Roche's commitment to patient-centred care.
- Work in close partnership with the Head of Global Patient Care to drive strategies that align with organizational goals and to enhance the GPC framework.
- Minimum 3-5 years in Customer Care Management, Quality Management, Workforce Management, or related roles in a regulated environment.
- Expertise in Customer Journey Development, International Experience & Cross-Cultural Awareness, Proven Leadership Skills, Business Process Design & Technical Proficiency, Communication & Stakeholder Management.
Roche is one of the world's leading research-focused healthcare groups, working together to push back the frontiers of healthcare. We're committed to innovation, curiosity, and diversity, and we're looking for like-minded individuals to join our team.
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