Healthcare Operations Manager

hace 4 semanas


Barcelona, Barcelona, España Roche A tiempo completo
About the Role

We are seeking a skilled and experienced Healthcare Operations Manager - EMEA to join our team. As a key member of our Patient Care organization, you will be responsible for leading a cross-country team in a matrix model, operating with a customer-centric approach.

About You

To succeed in this role, you should have at least 5 years of experience in a contact center or healthcare industry, preferably with digital solutions and leadership experience. A bachelor's degree is required, and a postgraduate degree is a plus. Your proficiency in English (German or Spanish) is essential, and certifications like COPC Best Practices For Customer Experience Operations are desired.

Responsibilities
  • Lead a team of internal Advisors and Specialists, as well as oversee external partner teams, ensuring efficient and purposeful achievement of business objectives.
  • Proactively deliver Patient Care services that align with evolving business needs, maintaining high-quality customer communication and compliance with SOPs.
  • Develop and implement suitable tools for monitoring KPIs, driving continuous improvement of work processes, and overseeing multi-contact channel deployment.
  • Broaden your knowledge of the entire value chain, working with customers and stakeholders while demonstrating genuine concern for patients' best interests.
About Roche

At Roche, more than 100,000 people across 100 countries collaborate to push back the frontiers of healthcare. We strive to work with people whom we can learn from, embracing differences and accelerating learning.

Compensation Package

The estimated annual salary for this position is $80,000-$110,000 depending on qualifications and location.



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