Patient Care Team Manager

hace 1 semana


Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completo
About the Role

We are seeking an experienced Patient Care Team Manager to lead our global healthcare team. As a key member of our organization, you will be responsible for ensuring the efficient and purposeful achievement of all Patient Care business objectives.

Main Responsibilities
  • Lead team members and ensure service delivery through a combination of internal Roche team and/or external supplier team as an inspiring leader and a role model according to Roche ́s core competencies, leadership commitments and operating principles.
  • Foster individual's and team's performance level, productivity and efficiency by setting clear individual and team goals, providing guidance, motivating, coaching, assessing, challenging and developing employees.
  • Develop team spirit, an inspiring team environment and a common, open, diverse and inclusive Patient Care culture, avoiding silo thinking and supporting cross-team / cross-functional collaboration overcoming the challenge of a multi-location / partner set-up, depending on set up.
Qualifications

To be successful in this role, you will require:

  • 5 years of experience, preferably in a contact center or in the healthcare industry.
  • Bachelor's degree or equivalent experience required. Postgraduate and/or Master's degree in e.g. Business Management, Human Resources Management, Operations or Coaching desired.
  • Bilingual in German + English or Spanish.
  • Demonstrated leadership experience through direct or indirect leadership responsibilities.
What We Offer

In return for your expertise and dedication, we offer a competitive salary of $120,000 - $150,000 per year, based on location and experience. Additionally, you will enjoy a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off. Our company values diversity, equity, and inclusion, and we strive to create a workplace that reflects these values. If you are a motivated and results-driven individual with a passion for patient care, we encourage you to apply.



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