Customer Support Specialist

hace 6 días


Barcelona, Barcelona, España Supportyourapp A tiempo completo

Company Overview
SupportYourApp is a leading provider of premium outsourced customer support and CX services for tech companies globally. We operate in over 30 countries, speak more than 60 languages, and have hubs in eight locations worldwide.

About the Role
We are seeking a Customer Support Consultant to provide exceptional technical and customer support via various communication channels. As a key member of our team, you will work collaboratively with cross-functional teams to resolve complex cases and meet team Key Performance Indicators (KPIs).

The ideal candidate will have excellent German and English language skills, be able to work independently, and possess a proactive approach to tasks. A personal laptop or computer with at least 8GB of RAM and a stable internet connection with minimum speeds of 50 Mbps download and 40 Mbps upload are also required.

Key Responsibilities
• Provide technical support via calls, emails, and chats
• Gather necessary information to resolve complex cases
• Collaborate with cross-functional teams
• Meet team KPIs
• Ensure customer satisfaction
• Handle sensitive customer information securely

Benefits and Perks
As a valued member of our team, you can enjoy a range of benefits, including:
• Flexible schedule: Friday to Sunday, plus two flexible days during the week, 9 AM–5 PM, CET
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation

Compensation and Benefits
This role offers a competitive salary, estimated at around $45,000-$55,000 per year, depending on experience and qualifications. Additionally, you will receive good bonuses for referring friends and paid training opportunities.



  • Barcelona, Barcelona, España Head Hunt International A tiempo completo

    Customer Support SpecialistOur client, a leading technology company, is seeking an experienced Customer Support Specialist to join their team in Athens, Greece. As a Customer Support Specialist, you will be responsible for providing top-notch support to customers, identifying their needs, and delivering solutions to resolve their issues.Key...


  • Barcelona, Barcelona, España Talent Search People - Native Speakers A tiempo completo

    Customer Support RoleWe are looking for a skilled Customer Support Specialist to join our team at Talent Search People - Native Speakers.Responsibilities:Provide first-line support to customers via various communication channels.Identify and resolve customer issues in a timely and efficient manner.Answer customer questions about insurance options, refunds,...


  • Barcelona, Barcelona, España Headhunt International A tiempo completo

    Job Title: German Customer Support SpecialistLocation: Remote/ HybridWe are seeking an experienced German Customer Support Specialist to join our team. As a customer-facing representative, you will be the primary point of contact for our German-speaking customers, providing assistance with their queries and concerns.Key Responsibilities:Respond to customer...


  • Barcelona, Barcelona, España CPM International A tiempo completo

    We are seeking a skilled Customer Support Operations Specialist to join our team at CPM International. Based in Barcelona, Spain, this role offers a unique opportunity to work with a global company that provides multilingual support solutions for clients worldwide.About the RoleThis is a full-time position with a starting salary of €25,000 gross per year...


  • Barcelona, Barcelona, España Bosch Group A tiempo completo

    At Bosch Service Solutions, we're on the lookout for talented individuals to join our team as Customer Support Specialists. As a key member of our group, you'll play a vital role in providing exceptional service to our clients, utilizing your exceptional communication skills and product knowledge to deliver top-notch support.Key Responsibilities:1. Respond...


  • Barcelona, Barcelona, España CPM INTERNATIONAL TELEBUSINESS S.L. A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at CPM International Telebusiness S.L. in Barcelona, Spain. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesHandle customer inquiries...


  • Barcelona, Barcelona, España Engineeringuk A tiempo completo

    Customer Support Specialist DACHAs a Customer Support Specialist DACH, you will be the first point of contact for Criteo, providing excellent customer support to all incoming client requests using email or live chat. You will work in a multinational Customer Care Team responsible for all DACH clients, where collaboration, communication, and teamwork are key...


  • Barcelona, Barcelona, España Kantox Limited A tiempo completo

    We are looking for a skilled Customer Support Operations Specialist to join our dynamic team at Kantox Limited. Located in Barcelona, this role offers a competitive salary of 48,000 euros per annum.About the Role: As a Customer Support Operations Specialist, you will play a vital part in ensuring the smooth operation of our client transaction services team....


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    Are you passionate about delivering exceptional customer service and resolving technical issues with ease?We're seeking a skilled Technical Customer Service Specialist to join our team in Barcelona, where you'll play a vital role in providing top-notch support to our clients.Key ResponsibilitiesProvide timely and effective technical assistance to customers...


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    A career opportunity has arisen in sunny Barcelona for an ambitious and skilled Customer Support Specialist to join our team at Blu Selection. As a customer-centric company, we are dedicated to providing exceptional service and support to our clients, and we need someone who shares our passion for delivering top-notch results.About the RoleWe are seeking an...


  • Barcelona, Barcelona, España CPM INTERNATIONAL TELEBUSINESS S.L. A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Support Specialist to join our dynamic team at CPM International Telebusiness S.L. As a key member of our Operations team, you will play a vital role in ensuring the smooth daily operation of our on-demand services.Your Key ResponsibilitiesHandle customer contacts over the phone and via email in a timely...


  • Barcelona, Barcelona, España Teleperformance A tiempo completo

    OverviewWe are seeking a highly skilled Customer Support Specialist to join our team in Barcelona. As a hybrid employee, you will have the opportunity to work both remotely and in our office.


  • Barcelona, Barcelona, España Amadeus A tiempo completo

    About the RoleAmadeus is seeking a skilled Customer Support Specialist to join our Hospitality team. This role requires exceptional communication and problem-solving skills, with a passion for delivering high-quality customer service.Job DescriptionWe are looking for a proactive problem solver who can overcome communication barriers and technical obstacles...


  • Barcelona, Barcelona, España Cpm International A tiempo completo

    About CPM InternationalWe are a global company with over 30 years of experience, providing multilingual support in various languages to cater to diverse markets. Our focus is on delivering exceptional customer service, sales, and technical support solutions for clients worldwide.Our ClientOur client believes that everyone deserves to live life to the...


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    **About the Role:**We are seeking a highly skilled International Customer Support Specialist to join our team in Lisbon. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients through various communication channels.**Key Responsibilities:**Providing native-level German support to...


  • Barcelona, Barcelona, España Cpm International A tiempo completo

    About CPM InternationalCPM International is a leading provider of multilingual support solutions for clients worldwide. With a global presence in over 30 countries, we offer tailored-made services to meet the diverse needs of our markets.We strive to create an open workplace where everyone feels included and valued. We believe in celebrating diversity in all...


  • Barcelona, Barcelona, España Talent Trail A tiempo completo

    Talent Trail is seeking a highly skilled Customer Support Specialist to join our team.The ideal candidate will have excellent customer care skills, with the ability to listen to and understand customer needs, and provide timely and efficient resolutions. They will also be responsible for maintaining up-to-date knowledge of services and products, particularly...


  • Barcelona, Barcelona, España Snaphunt A tiempo completo

    About the OpportunityWe are seeking a highly motivated and experienced Customer Support Specialist to join our team in Portugal. This is an excellent opportunity to work with a leading company in the Ecommerce / Marketplaces industry.As a Customer Support Specialist, you will be responsible for developing strong internal relationships to optimize service...


  • Barcelona, Barcelona, España Amazon Spain Services, S.L.U. A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Service Specialist to join our Amazon Spain Services team. In this role, you will be responsible for providing exceptional customer support and resolving issues for Amazon Sellers through phone and email channels.


  • Barcelona, Barcelona, España Solenis A tiempo completo

    About SolenisSolenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries. Our product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants.As a Certified Best Managed Company, we recognize our greatest...