Technical Solutions Expert

hace 4 días


Valencia, Valencia, España Zoho Corporation Europe A tiempo completo
Job Description

We are seeking a highly skilled Technical Solutions Expert to join our team at Zoho Corporation Europe. This is an exceptional opportunity for an experienced professional to work with mid and enterprise-level support customers, unlocking the full potential of our cloud products and ensuring they derive maximum value and efficiency from our solutions.

About the Role

The successful candidate will be responsible for providing strategic guidance on architecture, support strategy, and project planning, advocating for customer needs within Zoho Apps. They will also proactively monitor and manage customer Zoho environments, optimizing for cost efficiency and reduced complexity.

Key Responsibilities
  • Advisory & Technical Guidance: Serve as a trusted advisor, providing expert guidance on architecture, support strategy, and project planning, and advocating for customer needs within Zoho Apps.
  • Operational Health & Optimization: Proactively monitor and manage customer Zoho environments, optimizing for cost efficiency and reduced complexity.
  • Cross-functional Collaboration: Work closely with internal teams, including Zoho's Product Engineers, Solutions Consultants, Account Managers, and Customer Success teams, to provide seamless support and innovation to customers.
Requirements
  • Previous experience in a customer-facing technical role such as Technical Account Manager, Solutions Architect, Systems Engineer, or Consultant.
  • Proficiency in cloud technologies, with a strong understanding of core areas such as Compute, Storage, Networking, Databases, and DevOps.
  • Demonstrated ability to communicate complex technical concepts to a variety of audiences, including developers, business stakeholders, and executives.
Benefits
  • A competitive salary package aligned with your qualifications, experience, and the market value of the role (estimated salary: €60,000 - €80,000 per annum).
  • A supportive and inclusive work environment.
  • A MacBook, mobile, and paid SIM.
  • Company-provided lunch.
  • A vibrant international environment.
  • Reimbursement of approved business expenses.

Zoho Corporation Europe offers a dynamic and rewarding career path with opportunities for growth and development. If you are passionate about delivering exceptional customer experiences and possess the required skills and expertise, we encourage you to apply for this exciting opportunity.



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