IT Support Specialist
hace 1 mes
Job Title: IT Helpdesk Specialist
Job Type: Full-Time
Location: On-site | San Fernando, Pampanga
MCI, a leading Business Process Outsourcing (BPO) company, is seeking a skilled IT Helpdesk Specialist to join our IT support team. As an IT Helpdesk Specialist, you will be responsible for providing first-level technical support to end-users via phone, email, or in-person.
Key Responsibilities:
- Provide technical assistance to end-users with hardware and software issues.
- Assist users in resolving technical problems, including desktops, laptops, printers, and applications.
- Diagnose and troubleshoot hardware and software problems, identifying root causes and implementing solutions.
- Escalate complex issues to the appropriate IT support teams for further investigation and resolution.
- Perform routine maintenance tasks, such as software updates, antivirus scans, and system optimizations.
- Collaborate with IT teams to ensure the overall health and security of IT systems.
- Maintain accurate records of user issues, resolutions, and troubleshooting steps.
- Update knowledge base articles and documentation to facilitate future issue resolution.
- Provide basic training to end-users on IT systems, applications, and best practices.
- Utilize remote desktop tools to provide support to off-site users.
- Assist users with virtual private network (VPN) connectivity and remote access.
Requirements:
- Associate's (or equivalent) degree in Computer Science or Information Technology from a technical school OR equivalent combination of education and experience.
- CompTIA (A+, Network +, Server+ and Security+ certifications and/or Microsoft Certified IT Professional (MCITP) are a plus but not required.
- Proven experience in an IT helpdesk or technical support role.
- Strong knowledge of hardware, operating systems, and commonly used software applications.
- Proficiency in Excel, Five9, and other Data Processing tasks.
- Demonstrated ability with basic networking, and telephony.
- Demonstrated ability to research, plan, document, and execute complex tasks/projects.
- Excellent written and oral communication skills.
- Excellent interpersonal and customer service skills.
Benefits:
MCI offers competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion.
Physical Requirements:
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.
Equal Opportunity Employer:
MCI is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees.
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