Customer Service Representative
hace 1 mes
Responsibilities:
* Handle inbound and outbound contacts in a courteous, timely, and professional manner.
* Ensure first call resolution through problem solving and effective call handling.
* Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed.
* Accurately document and process customer claims in appropriate systems.
* Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures.
* Comply with requirements surrounding confidential information and personal information.
* Escalate customer issues to the appropriate staff and managerial for resolution as needed.
* Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes.
* Adhere to all attendance and work schedule requirements.
Requirements:
* Must be 18 years of age or older.
* High school diploma or equivalent.
* Excellent organizational, written, and oral communication skills.
* The ability to type swiftly and accurately (20+ words a minute).
* Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
* Basic understanding of Windows operating system.
* Highly reliable with the ability to maintain regular attendance and punctuality.
* The ability to evaluate, troubleshoot, and follow-up on customer issues.
* An aptitude for conflict resolution, problem-solving, and negotiation.
* Must be customer service oriented (empathetic, responsive, patient, and conscientious).
* Ability to multi-task, stay focused, and self-manage.
* Strong team orientation and customer focus.
* The ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
* Excellent interpersonal skills and the ability to build relationships with your team and customers.
Preferred Qualifications:
* One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment.
* State or Federal work experience.
Physical Requirements:
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
Conditions of Employment:
* Must be authorized to work in the country where the job is based.
* Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
* Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Reasonable Accommodation:
Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mass Markets and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
Equal Opportunity Employer:
At Mass Markets and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at Mass Markets are based solely on a person's merit and qualifications. Mass Markets maintains a work environment free from discrimination, where employees are treated with dignity and respect.
The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
-
Customer Service Representative
hace 1 mes
San Fernando, Cádiz, España MCI A tiempo completoJob Title: Customer Service RepresentativeMCI is seeking a highly skilled and motivated customer service representative to join our team and provide outstanding customer support to our offshore clients.Key Responsibilities:Receive and respond to inbound and outbound calls in a courteous and professional manner.Listen to customer needs and resolve any...
-
Customer Service Representative
hace 1 mes
San Fernando, Cádiz, España MCI A tiempo completoJob Title: Customer Service RepresentativeMCI is seeking a highly skilled and motivated customer service representative to join our team and provide outstanding customer support to our offshore clients.Key Responsibilities:Receive and respond to inbound and outbound calls in a courteous and professional manner.Listen to customer needs and resolve any...
-
Customer Service Representative
hace 1 mes
San Fernando, Cádiz, España MCI A tiempo completoJob Title: Customer Service RepresentativeMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.Job SummaryWe are seeking a highly...
-
Customer Service Representative
hace 1 mes
San Fernando, Cádiz, España MCI A tiempo completoJob Title: Customer Service RepresentativeMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.Job SummaryWe are seeking a highly...
-
Customer Service Representative
hace 1 mes
San Fernando, Cádiz, España MCI A tiempo completoJob Title: Customer Service RepresentativeMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.Job SummaryWe are seeking a Customer...
-
Customer Service Representative
hace 1 mes
San Fernando, Cádiz, España MCI A tiempo completoJob Title: Customer Service RepresentativeMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.Job SummaryWe are seeking a Customer...
-
Customer Service Representative
hace 1 mes
San Fernando, Cádiz, España MCI A tiempo completoJob Title: Customer Service RepresentativeWe are seeking a highly skilled and motivated customer service representative to join our team and provide outstanding customer support to our offshore clients.Key Responsibilities:Receive and respond to inbound and outbound calls in a courteous and professional mannerListen to customer needs and resolve any concerns...
-
Customer Service Representative
hace 1 mes
San Fernando, Cádiz, España MCI A tiempo completoJob Title: Customer Service RepresentativeWe are seeking a highly skilled and motivated customer service representative to join our team and provide outstanding customer support to our offshore clients.Key Responsibilities:Receive and respond to inbound and outbound calls in a courteous and professional mannerListen to customer needs and resolve any concerns...
-
Customer Service Representative
hace 1 mes
San Fernando, Cádiz, España MCI A tiempo completoJob Title: Spanish Speaking Customer Service RepresentativeWe are seeking a highly skilled and motivated Spanish speaking customer service representative to join our team at MCI. As a customer service representative, you will be responsible for providing outstanding support to our clients through various channels, including phone, email, and chat...
-
Customer Service Representative
hace 1 mes
San Fernando, Cádiz, España MCI A tiempo completoJob Title: Spanish Speaking Customer Service RepresentativeWe are seeking a highly skilled and motivated Spanish speaking customer service representative to join our team at MCI. As a customer service representative, you will be responsible for providing outstanding support to our clients through various channels, including phone, email, and chat...
-
Customer Service Representative
hace 1 mes
San Fernando, Cádiz, España MCI A tiempo completoJob Title: Call Center RepresentativeMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking highly motivated and dedicated...
-
Customer Service Representative
hace 1 mes
San Fernando, Cádiz, España MCI A tiempo completoJob Title: Call Center RepresentativeMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking highly motivated and dedicated...
-
Customer Service Representative
hace 1 mes
San Fernando, Cádiz, España MCI A tiempo completoJob Title: Non-Voice Customer Service RepresentativeWe are seeking a highly skilled and motivated Customer Service Representative to provide outstanding customer support to our offshore clients. The successful candidate will provide support through various channels like email and chat services.Key Responsibilities:Respond to client inquiries via email and...
-
Customer Service Representative
hace 1 mes
San Fernando, Cádiz, España MCI A tiempo completoJob Title: Non-Voice Customer Service RepresentativeWe are seeking a highly skilled and motivated Customer Service Representative to provide outstanding customer support to our offshore clients. The successful candidate will provide support through various channels like email and chat services.Key Responsibilities:Respond to client inquiries via email and...
-
Customer Service Representative
hace 1 mes
San Fernando, Cádiz, España MCI A tiempo completoJob Title: Customer Care RepresentativeMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.Job SummaryWe are seeking a highly...
-
Customer Service Representative
hace 1 mes
San Fernando, Cádiz, España MCI A tiempo completoJob Title: Customer Care RepresentativeMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.Job SummaryWe are seeking a highly...
-
Customer Service Representative
hace 1 mes
San Fernando, Cádiz, España Mass Markets A tiempo completoJob OverviewJob Title: Customer Service RepresentativeJob Type: Full Time; Graveyard ShiftLocation: San Fernando, Pampanga, Philippines (Onsite)Mass Markets is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...
-
Customer Service Representative
hace 1 mes
San Fernando, Cádiz, España Mass Markets A tiempo completoJob OverviewJob Title: Customer Service RepresentativeJob Type: Full Time; Graveyard ShiftLocation: San Fernando, Pampanga, Philippines (Onsite)Mass Markets is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...
-
Customer Service Representative
hace 1 mes
San Fernando, Cádiz, España Interpretia A tiempo completo**Job Summary**A customer service interpreter at Interpretia handles a wide range of calls, including emergency situations, accident reports, insurance claims, and government program interviews. This role requires strong communication skills and the ability to work in a fast-paced environment.**Key Responsibilities:**Handle customer inquiries and resolve...
-
Customer Service Representative
hace 1 mes
San Fernando, Cádiz, España Interpretia A tiempo completo**Job Summary**A customer service interpreter at Interpretia handles a wide range of calls, including emergency situations, accident reports, insurance claims, and government program interviews. This role requires strong communication skills and the ability to work in a fast-paced environment.**Key Responsibilities:**Handle customer inquiries and resolve...
