Customer Service Representative
hace 1 mes
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
Job SummaryWe are seeking a highly motivated and experienced Customer Service Representative to join our team. The ideal candidate will be responsible for promoting products and services to new and existing customers, as well as skilled in Sales calls and retaining current customers through excellent service.
Key Responsibilities:- Interact with customers via phone to address inquiries, provide assistance, and resolve concerns promptly and professionally.
- Build and maintain positive customer relationships by actively listening and empathizing with their needs.
- Proactively promote and sell products and services to customers, meeting and exceeding sales targets.
- Educate customers on product features, benefits, and promotions to drive sales.
- Implement effective retention strategies to ensure customer loyalty and reduce churn.
- Identify opportunities to upsell and cross-sell products or services to existing customers.
- Investigate and resolve customer complaints or concerns promptly, ensuring a high level of customer satisfaction.
- Escalate complex issues to the appropriate departments when necessary.
- Stay up to date with product knowledge and industry trends to provide accurate and valuable information to customers.
- Maintain accurate and detailed records of customer interactions, sales, and retention efforts.
- Collaborate with cross-functional teams, including Sales, Marketing, and Technical Support, to achieve customer-related goals.
- Must be 18 years of age or older.
- High school diploma or equivalent.
- 2+ years of experience in retail sales and inbound sales.
- Strong retention skills.
- Proven ability to meet or exceed sales targets.
- Customer-focused mindset with a genuine desire to help and assist customers.
- Proficiency in using customer relationship management (CRM) software is an advantage.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong problem-solving and multitasking abilities.
- Must be authorized to work in the country where the job is based.
We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion.
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.
We are an equal opportunity employer and welcome applications from diverse candidates.
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