Customer Service Representative
hace 1 mes
We are seeking a highly skilled and motivated Spanish speaking customer service representative to join our team at MCI. As a customer service representative, you will be responsible for providing outstanding support to our clients through various channels, including phone, email, and chat services.
Key Responsibilities:- Provide exceptional customer service to clients in a courteous, timely, and professional manner.
- Listen, understand, and resolve customer concerns in a empathetic and responsive way.
- Utilize systems and technology to complete tasks and provide accurate information to customers.
- Follow all required scripts, policies, and procedures to ensure consistency and quality in customer interactions.
- Escalate customer concerns to managerial team as necessary and ensure first call resolution through problem solving and effective call handling.
- Must be 18 years of age or older.
- High school diploma or equivalent.
- Fluent in Spanish and English, with 6 months of experience in voice, email, and chat support call center environment.
- Excellent organizational, written, and oral communication skills.
- Familiarity with computer systems and ability to learn new applications.
- Basic knowledge of Microsoft Office Suite.
- Ability to type swiftly and accurately, with strong comprehension and grammar skills.
We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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