Hotel Onboarding and Training Expert

hace 6 días


Barcelona, Barcelona, España Loungeup A tiempo completo

About D-EDGE
D-EDGE is a leading provider of cloud-based e-commerce solutions for hotels worldwide. As a subsidiary of the Accor group, we simplify the life of independent hotels and hotel chains alike.

Our Mission
We help over 18,000 hotels develop their online visibility and sales through innovative technology.

Key Values
We care about people, dare to share, go the extra mile, and put our customers first.

Job Title: Hotel Onboarding and Training Expert - Europe
This role has been tailored for you if you are proactive, flexible, and have strong analytical skills. You will be responsible for ensuring successful activation and implementation of D-EDGE's suite of products for new hotels. This includes guiding and animating training sessions, understanding customer needs, and providing the best services possible.

Responsibilities
- Ensure smooth activation and implementation of D-EDGE's products following given guidelines and checklist
- Set up products included in the contract for the hotel
- Follow the onboarding journey and collect necessary information for proper product configuration
- Record and update all activation and implementation tasks and status into Salesforce CRM
- Log tickets properly in Salesforce CRM for all issues encountered during activation and implementation

Requirements
- Proactive and able to work independently
- Flexible with strong analytical skills and an eye for detail
- Problem-solving and teamwork skills
- Outstanding communication and writing skills
- Experience with b2b technology companies or hotels
- Knowledge of the Hospitality, GDS, or OTA industries
- Proficiency in Google Suite and Microsoft Office

Benefits
- Competitive salary range €40,000 - €60,000 per year depending on experience
- Remote-friendly work environment with 2 days in the office per week
- Health insurance and Accor Employee Card for discounts on hotel bookings
- Opportunities for career development and internal moves

Recruitment Process
The recruitment process consists of three stages: telephone interview with Talent Acquisition Team, first interview with Erica De Vecchi, and final interview. We value transparency and open communication throughout the process.



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