Customer Service Experience Coordinator
hace 4 semanas
About Ukio | We're a forward-thinking startup empowering individuals to live and work on their own terms. Our mission is to disrupt the traditional residential real estate market, providing fully furnished apartments for flexible stays. By removing long-term contracts, security deposits, broker fees, and other hassles, we give people the freedom to plant roots anywhere.
The Role | As a Guest Experience Specialist for Tier 1 at Ukio in Barcelona, you'll play a pivotal role in ensuring our guests have a seamless and memorable stay. Your exceptional customer service skills, fluency in English and Spanish, and ability to communicate effectively will be crucial in delivering top-notch service standards.
Responsibilities |
- Respond to guest inquiries via phone, chat, and email in a professional manner.
- Answer questions regarding apartments, reservations, and services.
- Organize cleaning requests and minor repair requests.
- Perform basic troubleshooting for issues with apartment appliances.
- Escalate complicated repair requests to Tier 2 level team.
About You |
- Professional fluency in English and Spanish (both spoken and written).
- Previous experience in hospitality, customer service, or a similar guest-facing role.
- Strong communication, problem-solving skills, professionalism, attention to detail, and dedication to customer satisfaction.
- Familiarity with computer software for booking, communication, ticket management, and record-keeping.
Salary & Benefits | €25,000 - €35,000 per annum, private health insurance, flexible retribution, UKIO anniversary gift, team buildings, office events, and transportation card for roles requiring travel. Typically Monday to Friday, 9 AM to 6 PM, but available to work Monday to Sunday on rotating shifts, 4 PM to 1 AM. Comfortable performing in a start-up environment.
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