Logistics and Customer Service Specialist

hace 4 días


Barcelona, Barcelona, España Abroad Experience A tiempo completo
About Abroad Experience

Abroad Experience is an internationally operating company in the logistics and transportation industry, based in the Venray area.

Job Title: Logistics and Customer Service SpecialistJob Description:

We are seeking a highly skilled Logistics and Customer Service Specialist to join our team. The ideal candidate will be responsible for providing exceptional customer support and playing a key role in ensuring smooth logistics operations.

Responsibilities:
  • Act as the primary point of contact for customers, resolving queries and issues in a timely and professional manner.
  • Manage daily incoming orders and calls, registering all interactions in our CRM system.
  • Tackle customer complaints efficiently, following up with solutions and communicating effectively with customers.
  • Serve as the liaison between customers and internal departments, providing product and sales information.
  • Proactively communicate with customers regarding overdue invoices and work towards finding solutions.
Requirements:
  • MBO/HBO education or equivalent experience.
  • Native German language skills and excellent English proficiency.
  • Minimum 2-3 years of experience in a similar role, preferably in B2B environments.
  • Strong problem-solving and anticipation skills.
  • Excellent organizational and prioritization abilities.
  • Ability to multitask, prioritize tasks under pressure, and maintain a high level of stress resistance.
  • Decisive, hands-on, and proactive personality.
  • Full-time availability with working hours between 8:00 am and 6:00 pm.
  • Proficiency in MS Office, Excel, and Outlook, as well as experience with ERP systems.
Estimated Salary: €45,000 - €60,000 per annum
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