Customer Technical Support Specialist
hace 1 mes
About the Role
At Play'n GO, we're seeking a skilled Customer Technical Support Engineer to join our team. As a key member of our support team, you'll be responsible for providing timely and effective solutions to customers experiencing software and hardware issues. Your expertise in diagnosing and troubleshooting problems will be invaluable in ensuring our customers receive the best possible experience.
Key Responsibilities
• Diagnose and troubleshoot software and hardware problems using your knowledge of Microsoft Windows Server and Linux OS (Ubuntu)
• Utilize remote desktop connections to deliver immediate troubleshooting and resolution of network and reachability issues
• Collaborate with customers over the phone to offer clear and detailed instructions or provide written technical manuals for more intricate issues
• Build and maintain a strong rapport with customers, earning their trust and becoming their go-to source for technical assistance
Requirements
• Strong knowledge of Microsoft Windows Server and Linux OS (Ubuntu)
• Experience with Amazon Web Services such as Cloud Watch, EC2, VPC, S3, IAM and understanding of core networking concepts such as TCP/IP, Firewalls, NAT and VPN
• Strong oral and written communication skills in English
• Knowledge of Octopus Deploy and monitoring tools such as Grafana, OpenSearch, Kibana, Prometheus, OP5
What We Offer
At Play'n GO, we're committed to providing a flexible and supportive work environment that allows our employees to thrive. We offer a competitive package of benefits, activities, and initiatives that are designed to inspire excellence and help our employees grow. If you're passionate about delivering exceptional customer support and are looking for a challenging and rewarding role, we'd love to hear from you.
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