Technical Support Specialist

hace 1 mes


Barcelona, Barcelona, España Isolutions A tiempo completo

Job Summary

We are seeking a highly motivated and customer-focused Technical Support Specialist to join our team at Isolutions. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities

  • Provide first and second-level technical support to customers via phone, email, and remote maintenance
  • Collaborate with third-party providers to resolve complex technical issues
  • Analyze, solve, and document user problems
  • Create documentation and checklists, and maintain the Knowledge Database
  • Administer access rights and manage monthly invoice process for our business unit
  • Perform administrative tasks and keep internal processes updated
  • Create reports and update our Dynamics 365

Requirements

  • Experience in first-level support or customer service
  • Good Windows 10/11 and Office 365 skills; Apple skills are a plus
  • Experience in Windows user support
  • A curious mindset and a passion for technology
  • The ability to work independently, customer-oriented thinking, and high-quality standards
  • Native or fluent level of German (at least B2), good level of English

What We Offer

  • Permanent contract with competitive salary package, plus interesting fringe benefits
  • Being based in Barcelona or nearby, you'll have the flexibility to work from home according to your needs
  • Work and evolve with the latest technologies from the Microsoft ecosystem
  • Structured career development plan based on your professional goals
  • Yearly training budget, Microsoft Certifications, and bi-weekly "Tech Lunches."
  • Choose your hardware
  • Free language classes
  • One additional week of vacation for Corporate Social Responsibility
  • Annual team event in Switzerland

How to Apply

Apply through our website or send your resume and cover letter to our HR department.



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