Technical Support Specialist

hace 4 semanas

Barcelona, Barcelona, España Arrow Electronics, Inc. A tiempo completo

About the Role:

We are seeking a highly skilled Technical Support Specialist to join our team at Arrow Electronics, Inc. As a Technical Support Specialist, you will be responsible for providing technical support to our global customers via email, telephone, and remote sessions.

Key Responsibilities:

  • Provide 1st and 2nd line technical support to our global customers.
  • Resolve escalated support incidents from our customers and partners.
  • Replicate customer configurations as required to troubleshoot complex errors.
  • Progress simultaneous high-profile/high-priority issues.
  • Develop and maintain technical skills in selected products.
  • Attend and host remote support sessions with customers/vendors to diagnose faults, review configurations, and resolve faults.
  • Document all work activity in the customer support tracking system.

Requirements:

  • Excellent English language skills both written and verbal.
  • Ability to acquire skills and develop quickly.
  • Team player, able to solve problems and work effectively both within a team and individually as necessary.
  • Excellent customer service skills & strongly motivated to help customers.
  • Flexibility to adapt to changing demands in a technical direct customer-facing role.
  • Articulate, confident, clearly spoken, and able to deliver telephone support in a friendly & professional manner.
  • Excellent communication interpersonal and communication skills: face-to-face, telephone, and written.
  • A thorough understanding of common networking protocols.
  • Understanding of TCP/IP , routing, switching, and related protocols, network environments, and topologies.
  • Display a thorough understanding of networking protocols .
  • Administration, installation, and troubleshooting of Windows or Linux-based devices and networks.
  • Willingness to work outside of normal business hours.
  • Previous experience in busy technical support departments.
  • Foreign language skills (German, French, or Spanish) would be desirable but not essential.
  • Experience in a technical field-based role.

What We Offer:

We believe in supporting new engineers in their training with industry recognized qualifications , as they prepare to work directly with our customers and develop their practical skills and experience in a range of technologies.

Engineers are developed in all aspects of the role from customer service skills to specific vendor certifications .

We will tailor your development and ensure that we hone your technical, customer service, and professional skills.

Arrow is an equal opportunity employer.

All applicants will be considered for employment without paying attention to race, colour, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status.

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