Guest Relations Officer

hace 2 días

Madrid, Madrid, España Barceló Group A tiempo completo
Desarrolla tu carrera en Barceló Group

Buscamos un Guest Relations Officer para unirse a nuestro equipo en Barceló Torre de Madrid.

Responsabilidades
  • Convertirse en la principal referencia de los clientes VIP del hotel, a cargo de su acogida mediante el check-in, así como del seguimiento de su estancia.
  • Conocer el nivel de satisfacción de los huéspedes del Hotel.
  • Realizar entrevistas a clientes.
  • Estudiar los cuestionarios de satisfacción y puntuaciones de calidad, planteando mejoras e impulsando puntos fuertes.
  • Solucionar los problemas que pudieran plantearse y que afectaran a la satisfacción de los clientes durante su estancia en el Hotel.
  • Realizar trabajos propios del área operativa con el fin de estar en contacto con el personal, los clientes y conocer el funcionamiento de dicha área.
  • Estudiar el equipamiento utilizado en el departamento (cantidad y estado).
  • Identificar y atender las posibles quejas o reclamaciones, difundiéndolas y dando el seguimiento con los departamentos involucrados, hasta que se resuelvan.
  • Proporcionar información al resto de los departamentos sobre huéspedes especiales o situaciones de relevancia.
  • Promover las ventas de servicios y productos extras.
  • Proyectar una imagen positiva a los huéspedes haciendo que experimenten simpatía y fidelidad hacia la empresa.
Requisitos
  • Formación: Turismo o similar.
  • Experiencia: mínimo 2 años en atención al cliente y calidad en sector Hotelero y mínimo 1 año en recepción.
  • Idiomas: imprescindible inglés alto. Valorable: otros idiomas.

¿Quieres ser parte de nuestra historia? Aplica ahora y únete a nuestro equipo.

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