Guest Relations Officer
hace 1 mes
Job Summary:
We are seeking a highly skilled Guest Relations Officer to join our team at Barceló Group. As a key member of our hospitality team, you will be responsible for delivering exceptional customer experiences and ensuring the satisfaction of our guests.
Key Responsibilities:
- Provide personalized attention to VIP guests, ensuring a seamless check-in experience and ongoing support throughout their stay.
- Conduct regular guest satisfaction surveys to identify areas for improvement and implement changes to enhance the overall guest experience.
- Collaborate with the hotel team to resolve any guest complaints or issues in a timely and professional manner.
- Develop and maintain relationships with guests, providing them with tailored recommendations and promotions to enhance their stay.
- Stay up-to-date with hotel operations and services, ensuring that guests receive accurate and timely information.
- Identify and address any guest concerns or complaints, working closely with relevant departments to resolve issues.
- Communicate effectively with guests, colleagues, and other stakeholders to ensure seamless communication and collaboration.
Requirements:
- Education: Degree in Hospitality, Tourism, or a related field.
- Experience: Minimum 2 years of experience in customer-facing roles, preferably in the hotel industry, with a minimum of 1 year in a reception or guest services role.
- Language Skills: Fluent English is essential, with additional languages a plus.
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