Guest Relations Officer

hace 1 mes


Madrid Centro, Madrid, España Barceló Group A tiempo completo
Job Summary

We are seeking a highly skilled Guest Relations Officer to join our team at Barceló Group. As a key member of our hospitality team, you will be responsible for delivering exceptional customer experiences and ensuring the satisfaction of our valued guests.

Key Responsibilities
  • Provide personalized attention to VIP guests, ensuring a seamless check-in experience and ongoing support throughout their stay.
  • Conduct regular guest satisfaction surveys to gauge the level of service and identify areas for improvement.
  • Collaborate with the hotel team to resolve any issues or concerns that may arise during a guest's stay.
  • Develop and implement strategies to promote hotel services and amenities, driving revenue growth and guest loyalty.
  • Build strong relationships with guests, understanding their needs and preferences to deliver tailored experiences.
  • Stay up-to-date with industry trends and best practices, applying knowledge to enhance the guest experience.
Requirements
  • Education: Degree in Hospitality or a related field.
  • Experience: Minimum 2 years in customer-facing roles, with a strong background in hotel operations.
  • Language skills: Fluent English is essential, with additional languages a plus.
  • Technical skills: Proficiency in office software, CRM systems, and hotel management platforms.
What We Offer
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • Access to comprehensive training programs, tailored to your role and career goals.
  • A competitive salary and benefits package, including health insurance and discounts on hotel stays.
  • Opportunities for career advancement, with a clear path for professional growth.
Contract Type

Full-time, permanent position.



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