Guest Relations Supervisor

hace 3 días


Madrid, Madrid, España Marriott International A tiempo completo
Job Title: Guest Relations Supervisor

Job Summary: We are seeking a highly skilled Guest Relations Supervisor to join our team at The Palace, a Luxury Collection Hotel in Madrid. As a key member of our hospitality team, you will be responsible for crafting exceptional experiences for our guests, influencing colleagues to build long-term loyalty, and ensuring seamless service delivery.

Key Responsibilities:

  • Respond to guest inquiries and requests, ensuring timely resolution and follow-up to guarantee guest satisfaction.
  • Supply guests with information on property amenities, services, and local attractions, fostering a sense of community and enhancing their stay.
  • Collaborate with management to develop and implement strategies to continuously improve guest experience, driving quality and efficiency.
  • Assign and oversee work tasks, ensuring timely completion and adherence to quality standards.
  • Welcome and acknowledge guests according to company standards, anticipating and addressing their service needs.

Requirements:

  • Bachelor's degree in Hospitality or Business Administration.
  • Proficiency in Spanish and English, with additional languages highly valued.
  • 2+ years of experience in a similar role, with a focus on crafting exceptional guest experiences.
  • Supervisory experience preferred, with a proven track record of leading high-performing teams.

About Us: Marriott International is an equal opportunity employer, committed to diversity and inclusion in the workplace.



  • Madrid, Madrid, España Marriott International A tiempo completo

    Job Title: Guest Relations SupervisorJob Summary: We are seeking a highly skilled Guest Relations Supervisor to join our team at The Palace, a Luxury Collection Hotel in Madrid, Spain. As a key member of our Rooms & Guest Services Operations team, you will be responsible for crafting exceptional guest experiences and ensuring that our guests feel valued and...


  • Madrid, Madrid, España Marriott International A tiempo completo

    Job Title: Guest Relations SupervisorJob Summary: We are seeking a highly skilled Guest Relations Supervisor to join our team at The Palace, a Luxury Collection Hotel in Madrid, Spain. As a key member of our Rooms & Guest Services Operations team, you will be responsible for crafting exceptional guest experiences and ensuring that our guests feel valued and...


  • Madrid, Madrid, España RMC Asia A tiempo completo

    RMC Asia is seeking a highly motivated and enthusiastic Guest Relations Intern to join our team in Abu Dhabi, UAE. As a Guest Relations Intern, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.Responsibilities:Review arrival lists to welcome guests and ensure a warm and personalized...


  • Madrid, Madrid, España RMC Asia A tiempo completo

    RMC Asia is seeking a highly motivated and enthusiastic Guest Relations Intern to join our team in Abu Dhabi, UAE. As a Guest Relations Intern, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.Responsibilities:Review arrival lists to welcome guests and ensure a warm and personalized...


  • Madrid, Madrid, España Rmc Asia A tiempo completo

    Job Opportunity with RMC AsiaRMC Asia, a leading hospitality company, is seeking a Guest Relations Intern to join their team in Hong Kong. This role is part of RMC Asia's Cultural Exchange Programs, which offer a range of hospitality internships, management training, and contractual positions in leading hotels and resorts across Asia.Program OverviewThe...


  • Madrid, Madrid, España RMC Asia A tiempo completo

    Join RMC Asia's Cultural Exchange ProgramsRMC Asia is proud to represent Accor in Doha, Qatar, and is seeking highly motivated individuals to participate in our Guest Relations Internship program. This internship is an excellent opportunity to gain hands-on experience in the hospitality industry and develop valuable skills in customer service, communication,...


  • Madrid, Madrid, España RMC Asia A tiempo completo

    Join RMC Asia's Cultural Exchange ProgramsRMC Asia is proud to represent Accor in Doha, Qatar, and is seeking highly motivated individuals to participate in our Guest Relations Internship program. This internship is an excellent opportunity to gain hands-on experience in the hospitality industry and develop valuable skills in customer service, communication,...

  • Hospitality Professional

    hace 4 semanas


    Madrid, Madrid, España Rmc Asia A tiempo completo

    Guest Relations Internship OpportunityRMC Asia is recruiting guest relations interns at multiple 5-star hotels by Marriott in Doha, Qatar. This internship is part of the Cultural Exchange Programs by RMC Asia, which provides a range of internships, management training, and contractual positions in hotels and resorts throughout Asia.Key...

  • Hospitality Professional

    hace 4 semanas


    Madrid, Madrid, España Rmc Asia A tiempo completo

    Guest Relations Internship OpportunityRMC Asia is recruiting guest relations interns at multiple 5-star hotels by Marriott in Doha, Qatar. This internship is part of the Cultural Exchange Programs by RMC Asia, which provides a range of internships, management training, and contractual positions in hotels and resorts throughout Asia.Key...


  • Madrid, Madrid, España Rmc Asia A tiempo completo

    Guest Relations Internship in Abu DhabiRMC Asia is seeking a highly motivated and enthusiastic individual to join our team as a Guest Relations Intern in Abu Dhabi. This internship is an excellent opportunity to gain hands-on experience in the hospitality industry and develop valuable skills in guest relations, customer service, and...


  • Madrid, Madrid, España Rmc Asia A tiempo completo

    Guest Relations Internship in Abu DhabiRMC Asia is seeking a highly motivated and enthusiastic individual to join our team as a Guest Relations Intern in Abu Dhabi. This internship is an excellent opportunity to gain hands-on experience in the hospitality industry and develop valuable skills in guest relations, customer service, and...


  • Madrid, Madrid, España Barceló Group A tiempo completo

    Desarrolla tu carrera en Barceló GroupBuscamos un Guest Relations Officer para unirse a nuestro equipo en Barceló Torre de Madrid.ResponsabilidadesConvertirse en la principal referencia de los clientes VIP del hotel, a cargo de su acogida mediante el check-in, así como del seguimiento de su estancia.Conocer el nivel de satisfacción de los huéspedes del...


  • Madrid, Madrid, España Barceló Group A tiempo completo

    Desarrolla tu carrera en Barceló GroupBuscamos un Guest Relations Officer para unirse a nuestro equipo en Barceló Torre de Madrid.ResponsabilidadesConvertirse en la principal referencia de los clientes VIP del hotel, a cargo de su acogida mediante el check-in, así como del seguimiento de su estancia.Conocer el nivel de satisfacción de los huéspedes del...


  • Madrid, Madrid, España Rmc Asia A tiempo completo

    Guest Relations Internship in Hong KongRMC Asia is seeking a Guest Relations Intern to join our team at a 5-star hotel in Hong Kong. As part of our Cultural Exchange Programs, this internship offers a unique opportunity for participants to gain valuable experience in the hospitality industry.Responsibilities:Review arrival lists to welcome guests and provide...


  • Madrid, Madrid, España Rmc Asia A tiempo completo

    Guest Relations Internship in Hong KongRMC Asia is seeking a Guest Relations Intern to join our team at a 5-star hotel in Hong Kong. As part of our Cultural Exchange Programs, this internship offers a unique opportunity for participants to gain valuable experience in the hospitality industry.Responsibilities:Review arrival lists to welcome guests and provide...


  • Madrid, Madrid, España RMC Asia A tiempo completo

    RMC Asia is seeking a Guest Relations Intern to join Marriott's 5-star resort in Chiang Rai, Thailand. As part of Cultural Exchange Programs by RMC Asia, this program invites you to immerse yourself in the international hospitality industry, collaborate with professionals, and experience the cultural abundance of Thailand.Program OverviewHost: A 5-Star...


  • Madrid, Madrid, España RMC Asia A tiempo completo

    RMC Asia is seeking a Guest Relations Intern to join Marriott's 5-star resort in Chiang Rai, Thailand. As part of Cultural Exchange Programs by RMC Asia, this program invites you to immerse yourself in the international hospitality industry, collaborate with professionals, and experience the cultural abundance of Thailand.Program OverviewHost: A 5-Star...


  • Madrid, Madrid, España RMC Asia A tiempo completo

    RMC Asia is seeking a talented individual to join their team as a Guest Relations Intern in Hong Kong. This internship is part of RMC Asia's Cultural Exchange Programs, which provide opportunities for management training and contractual positions in well-known hotels and resorts across Asia.Program OverviewHost: A 5-Star Restaurant by SohoDestination: Hong...


  • Madrid, Madrid, España RMC Asia A tiempo completo

    RMC Asia is seeking a talented individual to join their team as a Guest Relations Intern in Hong Kong. This internship is part of RMC Asia's Cultural Exchange Programs, which provide opportunities for management training and contractual positions in well-known hotels and resorts across Asia.Program OverviewHost: A 5-Star Restaurant by SohoDestination: Hong...


  • Madrid Centro, Madrid, España Barceló Group A tiempo completo

    Job Summary:We are seeking a highly skilled Guest Relations Officer to join our team at Barceló Group. As a key member of our hospitality team, you will be responsible for delivering exceptional customer experiences and ensuring the satisfaction of our guests.Key Responsibilities:Provide personalized attention to VIP guests, ensuring a seamless check-in...