Guest Relations Supervisor
hace 1 mes
Job Summary: We are seeking a highly skilled Guest Relations Supervisor to join our team at The Palace, a Luxury Collection Hotel in Madrid. As a key member of our hospitality team, you will be responsible for crafting exceptional experiences for our guests, influencing colleagues to build long-term loyalty, and ensuring seamless service delivery.
Key Responsibilities:
- Respond to guest inquiries and requests, ensuring timely resolution and follow-up to guarantee guest satisfaction.
- Supply guests with information on property amenities, services, and local attractions, fostering a sense of community and enhancing their stay.
- Collaborate with management to develop and implement strategies to continuously improve guest experience, driving quality and efficiency.
- Assign and oversee work tasks, ensuring timely completion and adherence to quality standards.
- Welcome and acknowledge guests according to company standards, anticipating and addressing their service needs.
Requirements:
- Bachelor's degree in Hospitality or Business Administration.
- Proficiency in Spanish and English, with additional languages highly valued.
- 2+ years of experience in a similar role, with a focus on crafting exceptional guest experiences.
- Supervisory experience preferred, with a proven track record of leading high-performing teams.
About Us: Marriott International is an equal opportunity employer, committed to diversity and inclusion in the workplace.
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