Guest Experience Ambassador

hace 1 mes


Madrid, Madrid, España Melia Hotels International A tiempo completo
Unlock Your Potential with Melia Hotels International

Join our dynamic team as a Guest Experience Trainee and embark on a journey of growth and discovery. At Melia Hotels International, we offer a world of opportunities for career advancement and personal development.

As a Guest Experience Trainee, you will be the primary ambassador of our brand and the local culture of the destination. Your main objective will be to create a memorable and unique experience for our guests, personalizing every detail to connect emotionally with them.

Responsibilities:
  • Act as the personal planner for VIP guests, ensuring a personalized and high-quality experience.
  • Develop creative proposals and stay up-to-date with the hotel's style and lifestyle.
  • Guarantee that the image and essence of Melia Hotels International are always present.
  • Collaborate with the Public Relations, Guest Relations, and Quality departments to ensure the correct implementation of our brand standards.
  • Manage guest complaints and suggestions, responding promptly and effectively to improve their experience.
Requirements:
  • Education in Hospitality, Tourism, or a related field.
  • Proficiency in English (other languages are a plus).
  • Dynamic and service-oriented personality.
  • Excellent communication skills.
  • Creativity and problem-solving abilities.

At Melia Hotels International, we believe in equality and diversity, and we are committed to creating a workplace that is inclusive and respectful of all individuals. We are proud to be a company that values and celebrates diversity, and we are committed to making our workplace a welcoming and inclusive environment for everyone.



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