Resort Ambassador

hace 2 semanas


Madrid, Madrid, España Saga Group A tiempo completo

Job Title: Resort Ambassador

Job Summary: We are seeking a Resort Ambassador to join our team at Saga Group. As a Resort Ambassador, you will be responsible for delivering exceptional guest experiences and ensuring that our holidaymakers have a truly memorable stay.

Key Responsibilities:

  • Provide personalized concierge services to guests, including organizing local authentic experience programs and activities.
  • Ensure customer service is at the forefront of everything you do, conducting pre-season and end-of-season checks as required.
  • Manage concerns effectively and efficiently, with a resolution-focused attitude.
  • Meet and greet customers at airport arrivals and departures, conducting comprehensive welcome meetings and ensuring a seamless guest experience.
  • Achieve optional excursion sales and service targets, maintaining strong relationships with the hotel to ensure good service levels are maintained.

Requirements:

  • Right to work in the EU.
  • Passion for travel and people.
  • Ability to deliver exceptional guest experiences.
  • Strong communication and problem-solving skills.

About Us: Saga Group is a leading provider of holiday experiences, and we are committed to delivering exceptional service to our guests. If you are passionate about delivering exceptional guest experiences and have a passion for travel and people, we would love to hear from you.


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