Guest Relations Supervisor
hace 1 mes
Job Summary: We are seeking a highly skilled Guest Relations Supervisor to join our team at The Palace, a Luxury Collection Hotel in Madrid, Spain. As a key member of our Rooms & Guest Services Operations team, you will be responsible for crafting exceptional guest experiences and ensuring that our guests feel valued and cared for.
Key Responsibilities:
- Respond to guest inquiries and requests in a timely and professional manner.
- Collaborate with colleagues to develop and implement strategies to improve guest satisfaction and loyalty.
- Provide guests with information about hotel amenities, services, and local attractions.
- Assist with resolving guest complaints and concerns in a fair and efficient manner.
- Work closely with management to develop and implement new ideas and procedures to enhance the guest experience.
Requirements:
- Bachelor's degree in Hospitality or Business Administration.
- 2 years of experience in a similar role, with a focus on crafting exceptional guest experiences.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Fluency in Spanish and English, with additional languages a plus.
What We Offer:
- A competitive salary and benefits package.
- The opportunity to work with a world-class hotel brand and team.
- Professional development and growth opportunities.
- A dynamic and supportive work environment.
How to Apply: If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, please submit your application, including your resume and a cover letter, to [insert contact information].
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