Junior Guest Operations Coordinator

hace 3 semanas

Madrid, Madrid, España Ukio A tiempo completo
About Ukio

We are a pioneering startup in the residential real estate market, revolutionizing the way people live and work. Our mission is to empower individuals to live where they want, when they want, by providing fully furnished and artfully designed apartments for stays starting at one month.

We remove the hassle around finding a rental, with no long-term contracts, security deposits, broker fees, moving/buying furniture, etc. Our goal is to give choice and flexibility to allow people to plant their roots anywhere.

Our Culture

We value diversity, compassion, and honesty above all else in our team. We're a dynamic and collaborative environment, where everyone from foodies to athletes, adventure seekers to art buffs, can thrive. We believe in embracing the unknown and granting full autonomy to our team members to act as the owners of their projects and tasks.

Role

As a Junior Guest Operations Coordinator, you will oversee the entire booking lifecycle, from initial reservation to post-checkout, ensuring smooth operations and high customer satisfaction. You will assist guests directly with inquiries, provide local recommendations, and resolve any challenges they may face.

This role demands a proactive, organized individual who can drive processes, create new procedures, and tackle challenges with autonomy. You will be the main point of contact between departments, coordinating cross-departmental efforts to ensure bookings are handled efficiently, on time, and to everyone's satisfaction.

Responsibilities
  • Manage the entire lifecycle of bookings from initial booking to post-checkout, ensuring all processes are completed accurately, efficiently, and on time.
  • Act as the main point of contact for all stakeholders involved in the booking process, including the Guest Team, Sales Team, Strategy & Transformation, IT, Finance, Marketing, and Global Operations.
  • Coordinate with relevant teams to ensure that all necessary preparations, services, and follow-ups are completed as required for each booking.
  • Build strong stakeholder relationships and collaborate across teams to manage bookings efficiently, resolve issues, and ensure a smooth experience for guests and stakeholders.
  • Provide administrative support related to booking management, including maintaining booking records, updating systems, and ensuring all relevant information is captured accurately.
  • Continuously review and refine booking processes to improve efficiency, reduce errors, and enhance customer satisfaction.
About You
  • 1+ year of experience in operations coordination, booking management, or a related role.
  • Fluency in English and Spanish.
  • Strong organizational and multitasking skills, with the ability to manage multiple bookings and stakeholders simultaneously.
  • Proactive problem-solving abilities and a strong sense of ownership and accountability.
  • Experience working with cross-functional teams and managing complex processes.
  • Familiarity with booking management software or tools is a plus.
  • Strong analytical skills, with experience in reporting and data analysis.
  • Ability to work independently and as part of a team, demonstrating flexibility and adaptability.
Ukio's Life Benefits
  • Private Health Insurance with SANITAS.
  • Flexible retribution with Payflow.
  • UKIO Anniversary gift.
  • Team buildings and office events.
  • Transportation card (transportation coverage for role that have traveling needed for their work tasks according to the internal policy).
  • Breakfast at the office, fruits, nutrition bars, free coffee/tea and popcorn.
  • An amazing internal culture and no dress code.
  • International working environment with many different nationalities.

We value diversity and inclusion, and encourage applications from individuals of all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

We're here to revolutionize your life. Be part of this revolution.

We look forward to receiving your application.

For more information about Ukio, visit us at www.ukio.com and to keep up to date with UKIO's news, follow us on LinkedIn and Instagram.

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