Guest Operations Coordinator

hace 2 semanas

Madrid, Madrid, España Ukio A tiempo completo
About Ukio
We are a dynamic startup with headquarters in Spain, aiming to revolutionize the residential real estate market. Our mission is to empower individuals to live where they want, when they want. We achieve this by providing fully furnished and artfully designed apartments for stays starting at one month, removing the hassle around finding a rental with no long-term contracts, security deposits, broker fees, moving/buying furniture, etc.

Our Culture
We honor diversity, compassion, and honesty above all else in our team. We've already got a great mix of dedicated, collaborative, and results-driven people and are looking for more like-minded folks to join our team. In true startup fashion, we always embrace the unknown and grant full autonomy to our team members to act as the owners of their projects and tasks.

Role
We are currently looking for a Guest Operations Intern to join our team in Madrid, with a focus on quality assurance in guest services. This role requires fluency in both Spanish and English. As a Guest Operations Intern, your primary responsibility will be to ensure a seamless guest experience, from pre-check-in to post-check-out. You will oversee the quality and cleanliness of our apartments, guaranteeing a smooth and enjoyable stay for our guests. In addition, you will assist the team in creating and optimizing guest flow procedures, contributing to an efficient and exceptional service.

Responsibilities
Manage the guest operations from check-in to check-out, including resolution of guest requests and complaints
Ensure the cleanliness and high-quality condition of the apartments
Conduct regular check-in inspections to ensure the apartments meet or exceed quality and cleanliness standards
Manage the guest's access to apartments, including key management and keyless access codes, and communicate these with the GX team
Assist the GX team when requested on details about the apartment and building entrance instructions
Manage welcome kits and cleaning essentials inventory
Coordinate with housekeeping, maintenance, and other teams to schedule tasks and ensure a timely turnaround between guest stays
Replace all essential items and cleaning supplies in apartments in between guests
Schedule and supervise the check-out cleaning of apartments
Report and track the completion of maintenance and furniture replacement tasks that result from check-out
Provide feedback to the design team about furniture quality
Maintain oversight on expenditures and costs as an integral part of the guest operations responsibilities

About You
We are looking for a detail-oriented and organized individual with strong verbal and written communication skills in both Spanish and English. You should be comfortable in a customer-facing role and have excellent communication and interpersonal skills. Previous experience in hospitality, property management, or a related field is a plus. We offer a paid internship, team buildings and office events, transportation card, breakfast at the office, fruits, nutrition bars, free coffee/tea, and popcorn. Our culture promotes and values each individual's contribution, and we encourage applications from individuals of all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, and/or belief.

  • Guest Operations Coordinator

    hace 2 semanas

    Madrid, Madrid, España Ukio A tiempo completo

    About UkioWe're a dynamic startup disrupting the traditional residential real estate market, providing fully furnished and artfully designed apartments for stays starting at one month. Our mission is to empower individuals to live where they want, when they want.We're backed by Europe's top Venture Capital firms and have successfully raised a Series A...

  • Guest Operations Coordinator

    hace 2 semanas

    Madrid, Madrid, España Ukio A tiempo completo

    About UkioWe are a dynamic startup with a mission to empower individuals to live where they want, when they want. Our goal is to disrupt the traditional residential real estate market by providing fully furnished and artfully designed apartments for stays starting at one month.We remove all the hassle around finding a rental with no long-term contracts,...

  • Guest Operations Coordinator

    hace 2 semanas

    Madrid, Madrid, España Ukio A tiempo completo

    About UkioWe are a dynamic startup with headquarters in Spain, founded in Barcelona and expanding to other European cities. Our mission is to empower individuals to live where they want, when they want, by disrupting the traditional residential real estate market. We provide fully furnished and artfully designed apartments for stays starting at one month,...

  • Guest Operations Coordinator

    hace 4 semanas

    Madrid, Madrid, España Ukio A tiempo completo

    About UkioWe are a dynamic and innovative startup with headquarters in Spain, founded in Barcelona and expanding to other European cities. Our mission is to empower individuals to live where they want, when they want, by disrupting the traditional residential real estate market. We provide fully furnished and artfully designed apartments for stays starting...

  • Guest Operations Coordinator

    hace 4 semanas

    Madrid, Madrid, España Ukio A tiempo completo

    About UkioWe are a dynamic and innovative startup with headquarters in Spain, founded in Barcelona and expanding to other European cities. Our mission is to empower individuals to live where they want, when they want, by disrupting the traditional residential real estate market. We provide fully furnished and artfully designed apartments for stays starting...

  • Junior Guest Operations Coordinator

    hace 2 semanas

    Madrid, Madrid, España Ukio A tiempo completo

    About UkioWe are a dynamic startup with headquarters in Spain, founded in Barcelona and expanding to other European cities. Our mission is to empower individuals to live where they want, when they want, by disrupting the traditional residential real estate market.We provide fully furnished and artfully designed apartments for stays starting at one month,...

  • Junior Guest Operations Coordinator

    hace 3 semanas

    Madrid, Madrid, España Ukio A tiempo completo

    About UkioWe are a dynamic startup with a mission to empower individuals to live where they want, when they want. Our innovative approach to the traditional residential real estate market provides fully furnished and artfully designed apartments for stays starting at one month. We remove the hassle around finding a rental, giving choice and flexibility to...

  • Junior Guest Operations Coordinator

    hace 3 semanas

    Madrid, Madrid, España Ukio A tiempo completo

    About UkioWe are a dynamic startup with a mission to empower individuals to live where they want, when they want. Our innovative approach to the traditional residential real estate market provides fully furnished and artfully designed apartments for stays starting at one month. We remove the hassle around finding a rental, giving choice and flexibility to...

  • Junior Guest Operations Coordinator

    hace 3 semanas

    Madrid, Madrid, España Ukio A tiempo completo

    About UkioWe are a dynamic and innovative startup based in Spain, with a presence in several European cities. Our mission is to empower individuals to live where they want, when they want, by disrupting the traditional residential real estate market. We provide fully furnished and artfully designed apartments for stays starting at one month, removing the...

  • Junior Guest Operations Coordinator

    hace 3 semanas

    Madrid, Madrid, España Ukio A tiempo completo

    About UkioWe are a dynamic and innovative startup based in Spain, with a presence in several European cities. Our mission is to empower individuals to live where they want, when they want, by disrupting the traditional residential real estate market. We provide fully furnished and artfully designed apartments for stays starting at one month, removing the...

  • Guest Experience Coordinator

    hace 3 semanas

    Madrid, Madrid, España Melia Hotels International A tiempo completo

    Join Our Team at Meliá Hotels InternationalWe are seeking a highly motivated and experienced Guest Experience Coordinator to join our team at Meliá Hotels International. As a Guest Experience Coordinator, you will be responsible for ensuring that our guests have an exceptional experience during their stay with us.Key Responsibilities:Provide exceptional...

  • Guest Experience Coordinator

    hace 3 semanas

    Madrid, Madrid, España Melia Hotels International A tiempo completo

    Join Our Team at Meliá Hotels InternationalWe are seeking a highly motivated and experienced Guest Experience Coordinator to join our team at Meliá Hotels International. As a Guest Experience Coordinator, you will be responsible for ensuring that our guests have an exceptional experience during their stay with us.Key Responsibilities:Provide exceptional...

  • Junior Guest Operations Coordinator

    hace 2 semanas

    Madrid, Madrid, España Ukio A tiempo completo

    About UkioWe are a dynamic startup with headquarters in Spain, expanding our presence in Europe and beyond. Our mission is to empower individuals to live where they want, when they want. We achieve this by disrupting the traditional residential real estate market, providing fully furnished and artfully designed apartments for stays starting at one month.We...

  • Store Operations Coordinator

    hace 2 semanas

    Madrid, Madrid, España Accor Hotels A tiempo completo

    We are seeking a highly organized and detail-oriented Store Operations Coordinator to join our team at Accor Hotels. In this role, you will be responsible for establishing and maintaining seamless coordination and cooperation with all departments of the hotel to ensure maximum cooperation, productivity, morale, and guest service.As a Store Operations...

  • Junior Guest Operations Coordinator

    hace 3 semanas

    Madrid, Madrid, España Ukio A tiempo completo

    About UkioWe are a pioneering startup in the residential real estate market, revolutionizing the way people live and work. Our mission is to empower individuals to live where they want, when they want, by providing fully furnished and artfully designed apartments for stays starting at one month.We remove the hassle around finding a rental, with no long-term...

  • Junior Guest Operations Coordinator

    hace 3 semanas

    Madrid, Madrid, España Ukio A tiempo completo

    About UkioWe are a pioneering startup in the residential real estate market, revolutionizing the way people live and work. Our mission is to empower individuals to live where they want, when they want, by providing fully furnished and artfully designed apartments for stays starting at one month.We remove the hassle around finding a rental, with no long-term...

  • Operations Coordinator

    hace 3 semanas

    Madrid, Madrid, España Tiffany & Co. A tiempo completo

    Operations Coordinator Job DescriptionWe are seeking a highly skilled and detail-oriented Operations Coordinator to join our team at Tiffany & Co. in Madrid, Spain.The successful candidate will have a minimum of three years' experience in retail stock management/inventory control, strong analytical skills, and proficiency in Microsoft Word and Excel.The...

  • Operations Coordinator

    hace 3 semanas

    Madrid, Madrid, España Tiffany & Co. A tiempo completo

    Operations Coordinator Job DescriptionWe are seeking a highly skilled and detail-oriented Operations Coordinator to join our team at Tiffany & Co. in Madrid, Spain.The successful candidate will have a minimum of three years' experience in retail stock management/inventory control, strong analytical skills, and proficiency in Microsoft Word and Excel.The...

  • Operations Coordinator

    hace 2 semanas

    Madrid, Madrid, España Tiffany & Co. A tiempo completo

    Operations Coordinator Job DescriptionWe are seeking a highly skilled Operations Coordinator to join our team at Tiffany & Co. in Madrid. As an Operations Coordinator, you will play a critical role in ensuring the smooth operation of our store, providing exceptional customer service, and driving sales and profitability.Key Responsibilities:Provide...

  • Operations Coordinator

    hace 1 mes

    Madrid, Madrid, España Euronet – EFT Segment A tiempo completo

    Operations - Installations CoordinatorEuronet Worldwide EFT division is seeking a results-driven Operations – Installations Coordinator to join our international Operations team in Spain.This role offers a unique opportunity to contribute to the growth and success of our dynamic and rapidly expanding company. The successful candidate will be based in...